Metro by T-Mobile Customer Service Lied to Me

Metro by T-Mobile Customer Service Lied to Me

Address: **** ********* ***** * Ypsilanti MI.

Terrible Service! The management here scammed me.

I asked for a new phone. They sold me a used non metro pcs phone and they did not give me any headphones that were automatically supposed to come with it. I found out it was used when I called corporate to make a complaint about the service I received. I had no idea the rabbit hole got deeper. When I called this location to tell them this, they, meaning “the manager” got angry with me, so I had to report them. Still in the process of it.

I can’t replace my phone because corporate told me this location sold me a used phone and a non metro pcs phone without my knowledge or agreement. Corporate never got back with me regarding my complaint.

What would you like the company to do to fix the problem?
Return money plus another $200 for pain and suffering, regarding mental distress the manager put me through.

Submitted by: Anonymous | Read more Metro by T-Mobile complaints

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