Verizon Wireless Won’t Let Me Cancel
2018 phone was basically 1st gen iPhone 11 facial rec. froze and numerous other issues. They sent me to Apple. Apple agreed phone was a manufacturer defect. Apple gave me a new phone . That phone had same issues plus new ones. Apple said to claim it on insurance as Verizon didn’t want to replace either time ? I paid for the phone and service I didn’t get to utilize! Pulse stress and countless hours on the phone and in person discussing this matter. Phone service got sent to collections while we were still negotiating situation . I disputed/ with just reasons and it was removed !! EOS a debt collection company picked up the debt??? Verizon extended me service and a new phone at a cost of course .. They wouldn’t give me a phone if I was in the wrong or negligent. ??? This is gross mis use of time and energy . With COVID 19 and sheltering in place it’s a hypocrisy! Why do I have service and a phone with them NOW ? I’m an upstanding person in the community, I volunteer and love this planet and it’s inhabitants! Please help . I’m out a lot of money and time thousands of dollars . Please if you could use your expertise in communicating the actual situation on my behalf I would be so grateful.. Sincerly Juliet *******
What would you like the company to do to fix the problem?
Donate money to our Zoo’s would be nice .
Submitted by: Anonymous | Read more Verizon Wireless complaints