Verizon Wireless Claim for Compensation

Verizon Wireless Claim for Compensation

What Verizon Wireless did:
I ordered 3 phones, 1 watch and 4 Apple Care + products from Verizon on Dec 1 2020. The reality is I started an online order November 30 2020, but there online app wouldn’t let my purchase go through which had a BOGO for an iphone pro 12 max and a get on on us for an iphone SE 2020 as well as a special on the Series 6 iWatch. And a discount on the Apple care+ packages. I have a screen shot of that attempted purchase. Since that transaction wouldn’t go through I got a hold of the online chat rep and they couldn’t get it all sorted out and had to put me in touch with a phone rep. All this took so long that the department I needed had closed for the day and was told to call back the next day. I did call back and eventually the got my order placed on 1 Dec. They said the grey iPhone 12 pro max was on backorder but everything else was in stock. I received everything but the Series 6 watch and Apple Care + packages on Dec 7. The status for the watch kept remaining in a to be shipped status of when I called on 21 December. They said it would be shipping soon but wouldn’t get to me for Christmas. I called again after Christmas and they said it hadn’t got shipped but would be soon. By 6 January I elevated it to corporate who has never called me back but I did get a hold of them once on 12 January. I have gotten no resolution since then.

What would you like the company to do to fix the problem?
Receive my watch and get refunded the discounts I was supposed to get on the Apple Care+ packages. As well as some credit for all my time to deal with this.

Submitted by: Anonymous Verizon Wireless customer in Stafford | Read more Verizon Wireless complaints


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