What AT&T did:
I ordered a new phone, a Samsung galaxy z fold 2 and opened a line from Att, after about a month I found out my phone was defective. I spent hours on the phone with Att tech support, they told me my phone is defective and in fact its a known issue. Knowing that I do not want a replacement phone that could do the same thing I want to return the device. After speaking with tech support for 6 hours, the loyalty team for 4 hours, being hung up on because my problem was too difficult 3 times and being disrespected every step of the way im tired of it. Literally was told I’m screwed and to deal with it. I have a 2000 dollar phone that they sold me in a device payment plan and the only way to get out of the device would be to pay off the phone, even though they sold me a defective phone and won’t allow me to return it. I want to return this defective device and honestly I want my money back that I’ve already paid into the device payment plan and I want to cancel my service with Att.
What would you like the company to do to fix the problem?
I want to return my defective device, I want a refund for any amount I’ve already paid into the device payment plan and service and I want to cancel my service with ATT.
Submitted by: Anonymous AT&T customer in Bowie | Read more AT&T complaints
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