AT&T Claim for Compensation

AT&T Claim for Compensation

What AT&T did:
In January of 2020 one of the phones on my account obtained a cracked screen. I filed an insurance claim and received a new device. The new device wouldn’t charge properly after a few weeks of use. I filed a claim because the new device was still under warranty. However, by the time we received the new device the old one started working properly so we put the brand new phone in the box on top of the fridge with intentions to just send brand new device back. I had given birth to an immunocompromised baby and with COVID there were MANY restrictions in place during this time. We had completely forgotten about the brand new phone that had never even been opened. I got a notification that I would be charged if I did not return the device so I sent the device back to AT&T. Shortly after I was charged an $899 non-return fee. I have spent approximately 12 hours accumulated on the phone with customer service to have this issue resolved. I was impacted financially as I have 4 children and this was right before Christmas. On multiple occasions I was told the fee would be refunded once the device was received. I have proof of the amount of time I had spent on the phone, proof on my bill of times my service had been disconnected due to being told there was a resolution and it wouldn’t be disconnected (this was relayed verbally through customer service)
We rely on our phones for communication while I work and my Fiance is home with our four children. I was told at the very least that the brand new device would be returned to me because they could not refund the non return fee even after I was told they could. I have a slew of overdraft fees on my bank account that AT&T is solely responsible for from this unacceptable issue. I am request I be compensated for ALL of the reconnect fees on my AT&T account, the amount of $899 that was absolutely stolen from me. A reimbursement for all overdraft fees on my bank account the derived from this situation. And compensation for the complete anxiety and frustration for the financial impact this situation has had on me and my family as well as all of the time I have missed out on of my own life to spend pointless hours of transfers and false resolutions on the phone with customer service to no avail.

I have documents proving overdraft fees, proving the phone was received by at&t, proving the amount of time spent on calls with customer service, proving disconnection of my services, and proving the charge of $899 was taken from my account and never returned.

What would you like the company to do to fix the problem?
I want compensation of at least $15,000 to cover all of the overdraft fees and snowball financial problems that have stemmed solely from this situation. My reconnection fees, all of the time I have spent on the phone with customer service, and the financial and emotional result of being lied to and given the run-around by multiple customer service agents.

Submitted by: Anonymous AT&T customer in Hawesville | Read more AT&T complaints


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