What Charter Spectrum did:
I called to cancel the internet service with Spectrum. I called April 2nd unaware of Spectrum’s billing practices. I had my bill in hand and had already paid for the month of March. I asked the Spectrum representative if I would only be billed for 2 days since I canceled on April 2nd. She said yes (whether she knew I would be charged for the whole month or not).
Received a bill for the month of April, called and was made aware of the billing practices of Spectrum, told supervisor that I was told when I canceled that I would only be billed for 2 days then was told they would review the recording of the phone call. Several days later, I asked for a follow up and was told that they reviewed the phone call (when most likely they did not) and would not confirm my story and the charges were valid. I asked if I could review the phone call recording and was told no. Now I know they never had any intention of confirming my story or what I was told by their representative, the charges were going to stay regardless of what transpired during the phone call. I am being charged $79.99 for two days of service.
What would you like the company to do to fix the problem?
I only owe for two days of service but I am being charged $79.99 for the entire month. I wish to only be charged the two days of service $5.34 and have my account credited for the difference and closed.
How would you rate your experience with Charter Spectrum?
⭐️ (1/5 stars)
Submitted by: Anonymous in Florida | Read more Charter Spectrum complaints
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