Citibank Bad Customer Support

Citibank Bad Customer Support

What Citibank did:
Last year my score was nearly 800. Due to ONE circumstance beyond my control due to governmental misclassification that I straightened out, citibank embarks on a triple Bad Faith acts against me with Costco Visa, Sears Master Card & Home Depot card, slashing my limits to a fraction, while I had had with them a history record of making payments on time and even making extra payments to lower my balance. In addition, two days ago I gave them a derogatory but truthful feedback, then after having slashed my limits from $3,000 to 1,050, immediately after the feedback two days ago, Citi sends me an email telling me that my limits were slashed to $500! But then while doing these, they lead my credit score to plunge, but then blame me! I have records of paying all of their cards on time through out the possession of their credit cards. Then they use the credit bureau as their securing blanket, but blaming me for the lower score. And as I read their Governance Mission, their words don’t match their actions! All of these has deprive me of opportunities at a much lower interest rate when they are at their lowest, including my mortgage rates! I’ll be losing hundreds of thousands upon hundred of thousands of opportunities for lower rates for at least 7 YEARS! I’ve tried to address the issues with the CEOs, governance and have found thousands upon thousands of complaints: Ripoff Report | citibank complaints, reviews, scams, lawsuits and frauds reported, 1,833 results
Showing 1-25 of 1,833 Found Reports For more results perform a general search for “citibank”

Costco Members Hate Citibank’s New Visa (NASDAQ:COST) | Seeking Alpha
Citigroup received more than 1.5 million customer-service phone calls about the Costco Everywhere Card during the first two days of the rollout, June 21-23, Bloomberg reported. Costco also took a lot of heat, with its Facebook page filling up with complaints about the Visa (NYSE:V) product.

Costco Members hate Citibank’s New Visa
The complaints reveal a wide variety of problems with the rollout, that indicates a complaint of lack of planning at both companies. Here are some examples of what Costco customers think of the Everywhere Card and Citi:
• “Costco + Visa = Disaster.”
• “Citi sent me six new Costco Visa cards. I activated each one successfully on the Citi/Costco web site. Now none of the credit cards work and Citi blames AMEX and says I have to deal with them.”

Did not expect a fiasco like this from Costco. We have not received the new Visa cards and wasted a couple of hours trying to talk to Citi personnel. Citi personnel could not even link my name to my Costco account number and hence cannot give me a card.”
• “Really frustrated with the card transition… got my first card with a misspelled name, then they sent another one after I called and it is still misspelled (albeit a different misspelling)… total disaster!”
• “We are still waiting on cards. Citi promised yesterday to send them through FedEx the “next day”. Here we are with no cards at 6:30 pm. Very irritating when a company (Citi) says they will do something and then they don’t! Costco how do we get the cards????”

• Costco Reviews, Complaints & Contacts | Complaints Board
• https://www.complaintsboard.com/costco-b116050

Citi CEO Determined To Fix Customers’ Complaints About …
https://consumerist.com/2016/07/18/citi-ceo…

Citi Costco Visa DENIED! – Page 2 – myFICO® Forums – 4645264
https://ficoforums.myfico.com/t5/Credit-Card…

529 Citibank Reviews and Complaints @ Pissed Consumer
https://citibank.pissedconsumer.com.

Citibank Credit Card Lawsuit | How To Win A Credit Card Lawsuit
Within recent years Citibank, one of the largest global credit card issuers, has been caught participating in some unlawful practices when dealing with credit cardholders. There was a federal class action lawsuit claiming that Citibank induces cardholders into paying for charges that they are not even obligated to pay according to their contract.

Contact Us | Jacoby & Meyers Law Offices (jacobymeyers.com)

Governance Mission: Citi is even violating their mission due to acting against their mission:
Mission & Value Proposition – About Us | Citi (citigroup.com)
While we’re a global bank, our mission is simple: We responsibly provide financial services that enable growth and economic progress
What You Can Expect From Us & What We Expect From Ourselves
Citi’s mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world’s toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
We protect people’s savings and help them make the purchases – from everyday transactions to buying a home – that improve the quality of their lives. We advise people on how to invest for future needs, such as their children’s education and their own retirement, and help them buy securities such as stocks and bonds.
We work with companies to optimize their daily operations, whether they need working capital, to make payroll or export their goods overseas. By lending to companies large and small, we help them grow, creating jobs and real economic value at home and in communities around the world. We provide financing and support to governments at all levels, so they can build sustainable infrastructure, such as housing, transportation, schools and other vital public works.
These capabilities create an obligation to act responsibly, do everything possible to create the best outcomes, and prudently manage risk. If we fall short, we will take decisive action and learn from our experience.
We strive to earn and maintain the public’s trust by constantly adhering to the highest ethical standards. We ask our colleagues to ensure that their decisions pass three tests: they are in our clients’ interests, create economic value, and are always systemically responsible. When we do these things well, we make a positive financial and social impact in the communities we serve and show what a global bank can do.

Therefore, due to giving a feedback they have earned they acted in retaliation; discrimination; bad faith and personal level vendetta & hypocrisy! Please help!

What would you like the company to do to fix the problem?
Restore my limits due to invalid reasons for lowering them. They are the ones who lead my score to plunge!

How would you rate your experience with Citibank?
⭐️ (1/5 stars)

Submitted by: Anonymous in California | Read more Citibank complaints


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