T-Mobile Claim for Compensation

T-Mobile Claim for Compensation

What T-Mobile did:
I financed a phone with t mobile in March of 2018. It was cut off due to non payment, and sent over to the collection agency Credence resource. February of 2021 I called to mobile to insure my devices (Apple Watch and iPhone X s max) would be unlocked after payment, I was told that after I paid it I can call them back and it will be unlocked within 24 to 72hours .In April of 2021 I called credence resource and we agreed to settle the dispute for 800$ . After paying I waited 2 weeks to call t mobile back and I was told that the payment weren’t showing up on there end . So I call credence resource back which they told me the account was closed and they don’t understand why t mobile is saying it wasn’t .I’ve constantly contacted t mobile and twice I was told it would be unlocked and to stay on the look for a email that I never received. A week after I’ve called back and was told I had to pay 500$ more which I don’t understand because it was sent to the creditor and already settled for 800.I’ve asked credence resource to send over the receipt I was told it would take 72 hours. This was early may it is now June 22nd I called both and got nothing in return . T mobile had me on hold for 10 minutes then hung up. I’m beyond tired of the run around and just want my devices unlocked or my money back

Unlock my phone or send a new one Periodt

Submitted by: Anonymous T-Mobile customer in Chattanooga | Read more T-Mobile complaints

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