Airbnb Bad Customer Support

Airbnb Bad Customer Support

What Airbnb did:
Airbnb placed me in a house with 4 grown men who were walking around the house naked or in their drawers with no shirt on. I sent a complaint about this and Airbnb did nothing. I also was threatened by another Airbnb resident in which the local police had to be called so that I could safely retrieve my belongings and Airbnb has failed to address my concerns even after providing all of the documentation and evidence that I had. The company owes me money for my hotel stay for when I had nowhere to go and also owes me money for the unsafe home they had me staying in.

What would you like the company to do to fix the problem?

A full refund for the hotel stay (receipt has already been provided to them) as well as a refund for the initial Airbnb stay that I had to leave due to safety and privacy concerns.

How would you rate your experience with Airbnb?
⭐️ (1/5 stars)

Submitted by: Anonymous in Texas | Read more Airbnb complaints

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