What Verizon Wireless did:
Suffered traumatic brain injury & coma following catostrophic accident. Upon return to USA called Verizon for help to lower bill. I had been a good customer for 25 yrs. They added me to a 55+ plan that was exactly the same amount but less data!! Called again next month to say there had to be an error. No. And no options, assistance, discount. Was told nothing less expensive available. Explained my situation and $200+++ monthly service for single mom & one son could not be right. Tried multiple times on different occasions but difficult to focus throughout 12 surgeries with general anesthesia and brain issues. Difficulty recovering, COVID problems, only income was disability. Unable to understand agents or their math or read. Then sent a bill saying payments were paused from COVID (which I don’t recall authorizing) & so entire bill due.
Hi called again and no help so I went on pay as you go from grocery store.
They never called once. Just sent bills that were wrong.
Now I’m denied a Dept of Ed Loan for my son’s college b/c $400 Verizon Collections is on credit report. Called Verizon & Equifax – will accept payment but refuse to remove Collections Remark – have to wait 7 years!
Now I have to try to find a personal loan which will put me at a sky high interest rate….if I can even secure one.
I am open to options if Verizon removes the entire thing from my CR
Submitted by: Anonymous Verizon Wireless customer in Atlanta | Read more Verizon Wireless complaints
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