What T-Mobile did:
I cancelled cell phone service with T-Mobile USA effective May 14th, paying my final bill 6/4. Account was closed, confirmed closed by customer service and in-person representatives. Bills have continued to come despite service both being unused and inaccessible. Bill has been sent to collections threatening the health of my personal credit. T-Mobile USA has defrauded me and threatens my financial health, ability to get housing, loans, future employment, and pass background checks with this action.
I called after the first fraudulent bill was delivered and was promised a remedy and an investigation, which was never followed up on. T-mobile have acknowledged that this is a mistake and have not resolved it. T-Mobile USA has deceived me as a former customer and been negligent in upholding their end of their customer agreement.
T-Mobile USA has also been negligent in its original failure to properly cancel service while simultaneously cutting off access to that service.
A written apology.
Submitted by: Anonymous T-Mobile customer in Rexburg | Read more T-Mobile complaints
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