T-Mobile Claim for Compensation

T-Mobile Claim for Compensation

What T-Mobile did:
I received a text message from T-Mobile that my account was hacked and my credit information including ss and bank information was possibly taken also including my password and pin I use these pin and password for everything so it’s not just T-Mobile I trusted the company with personal information that can ruin my life

Submitted by: Anonymous T-Mobile customer in Glendale | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
First, I have 6 lines can never carry a conversation without in cutting in and out or dropping. Cellular data never works for over 5 years. I use my phone for work and it’s caused me to lose lots of income. I’ve made many complaints. Now I get notified my account with personal info has been accessed with unauthorized access and my info compromised.

Submitted by: Anonymous T-Mobile customer in Tampa | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
The Cellular company T-Mobile charged my bank account for 164 on the terms that would receive a iPhone 12 in 1-2 business days from the processing of my payment . Once my payment had processed and I still had not received any response about my delivery date or tracking number for the device, I immediately called to ask what was going on. They went on to tell me that I had a tracking number but it just had not been sent out to me yet.i checked the tracking number on the ups delivery site and read a message stating the item sent had been requested to be sent back. I called T-Mobile back immediately and asked why my package was being sent back and they told me I needed to verify my identity further to receive my device.I wasn’t happy with decision because I was not told this before my payment but was willing submit further documents to receive the device.On the same day I was told to go into a T-Mobile or T-Mobile authorized dealer to send in a copy of my GOVERNMENT ISSUED SOCIAL SECURITY CARD and GOVERNMENT ISSUED ID CARD to ******@*****.***. Once I got to the T-Mobile store in Burbank I noticed the representative was copying my SOCIAL SECURITY DOCUMENTS with his personal phone. I asked the employee to use the T-Mobile tablet next to him and that I would feel more safe with my SOCIAL SECURITY DOCUMENTS being stored with minimum access achievable by T-Mobile employees. I was told by Bryan the manager that it was easier for him to use his own personal cellular device to snap pictures of my very personal documents because his email was already attached to his mobile device I told him it didn’t sound right and the government would hear about it. He then went on to process the documents on his phone. I was then told it could be hours or days for a response but it would be only up to 48hrs wait. This was incorrect. I didn’t receive any response for 72 hours wait and my money is still deducted out of my account with no device. After completing the 72 hrs wait I was told that my identity had been verified and now i would have to wait for a refund first which could take 7-10 days additional wait plus the time I had been waiting already just to call T-Mobile back and place the order again. I asked the customer service representative why I was told to submit a verification of documents to only receive a refund. They told me this is how the process works. Doesn’t make since to me very misleading. Now my personal documents could possibly be at risk and I don’t have funds for purchase or the device I paid for just to get a refund and pay again. I also have Video of T-Mobile employee improperly storing my social security card in his mobile device and telling me why he didn’t want to use the T-Mobile tablet instore. The employee at T-Mobile could of had a mirroring software attached on his phone he could also go in his email at home a view this information whenever he feels ok. I am very upset

20000 dollars

Submitted by: Anonymous T-Mobile customer in Los Angeles | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
I cancelled cell phone service with T-Mobile USA effective May 14th, paying my final bill 6/4. Account was closed, confirmed closed by customer service and in-person representatives. Bills have continued to come despite service both being unused and inaccessible. Bill has been sent to collections threatening the health of my personal credit. T-Mobile USA has defrauded me and threatens my financial health, ability to get housing, loans, future employment, and pass background checks with this action.

I called after the first fraudulent bill was delivered and was promised a remedy and an investigation, which was never followed up on. T-mobile have acknowledged that this is a mistake and have not resolved it. T-Mobile USA has deceived me as a former customer and been negligent in upholding their end of their customer agreement.

T-Mobile USA has also been negligent in its original failure to properly cancel service while simultaneously cutting off access to that service.

A written apology.

Submitted by: Anonymous T-Mobile customer in Rexburg | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
I have been on hold for days trying to get my phone replaced with a warranty exchange so I have had no phone for 3 days trying to get ahold of T-Mobile which means I’ve missed hundreds of calls about work there for I’m missing money because they won’t answer the phone and get me a replacement device

Send me a phone that works

Submitted by: Anonymous T-Mobile customer in Endicott | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
They have a data breach going on right now and my information must’ve been sold to somebody because I keep getting phone calls and asking if I want to continue with my roof or my driveway and I didn’t apply for anything I don’t even own a house

Submitted by: Anonymous T-Mobile customer in Conway | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
T-Mobile has determined that unauthorized access to some of your personal data has occurred. We have no evidence that your debit/credit card information was compromised. We take the protection of our customers seriously. We are taking actions to protect your T-Mobile account and we recommend that you take action to protect your credit. Read more here. t-mo.co/Protect

Pay me

Submitted by: Anonymous T-Mobile customer in Cleveland | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
I had A T Mobil account, about 1 and a half ago but never use the account and my phones were stolen, one, while I was with the salesperson in the stores and TMOBILE, was unable to transfer my number from AT&T to my Tmobile account and kept calling ut never transfer my number to my account. Now they turned me into a collection and ruin my credit. I like to clear this up and get TMOBILE service.

I want my TMOBIL account cleared and a new service installed
+ my taxes and payment refunded.

Submitted by: Anonymous T-Mobile customer in Cathedral city | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
The t-mobile data breach has occurred and t-mobile has contacted and told me that some of my data may have been leaked and this is not okay. I was promised a secure network where i can trust them and i have my IDs and credit card numbers linked to the account. Please help me out. They were hacked on august 17 2021

Submitted by: Anonymous T-Mobile customer in kissimmee | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
They gave me the wrong phone. (In the mail) so I went to take it back and the person was being so rude to me and I still getting the correct phone. Very unprofessional. I now have an android and I was suppose to get the iPhone 12. I don’t know how to get this resolved . It happened 8/16/2021 at 11:30 am. And I paid $995.

Submitted by: Anonymous T-Mobile customer in Mascot | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
I got a text message from t-mobile stating that some of my personal information may have been compromised due to their negligence, I called to t-mobile to confirm and they confirmed that they did indeed send me the text message. Saying that it was compromised

My personal information was compromised

Submitted by: Anonymous T-Mobile customer in Chicago | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
Because I asked TMobile to compensate me this month for the TERRIBLE service I received this month. And I trusted TMobile, I didn’t pay all this money for this phone ,just to not be satisfied with my service. And when I ask for something that I feel I’m entitled to . I don’t get any help.

Submitted by: Anonymous T-Mobile customer in Mastic Beach | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
I filed an insurance claim and from the beginning I’ve been having trouble I pay $18 a month on a galaxy s20 ultra because I did not buy it from t-mobile I paid my deductible and sent in the phone the phone was never claimed I do not know why I was never informed of the until I got my next bill when I called I was told that the package was not scanned in yet then I was told that the package content was missing I pay insurance every month Whether the phone is lost damage or stolen then charge me for a new phone and I was given a refurbished phone I can get a refurbished s20 ultra for $599 t-mobile charged me 834.49 i was never sent any email or told about the situation I has to get a bill to find out.

Submitted by: Anonymous T-Mobile customer in WEBSTER | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
I was checking out my credit score on credit karma and I have an old bill from T-Mobile saying that I owe them money and I’ve never had a T-Mobile account in my life and it has to be a fraud account and it’s been on my credit report for a while now causing me to not be able to get credit cards or credit anywhere

Submitted by: Anonymous T-Mobile customer in Saint Louis | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
T-Mobile data breech on august 18th claims that personal information like driver’s license, date of birth, and even SSN were found to be stolen. I have to put a credit freeze and I am in the middle of trying to get an SBA loan so that may interfere if with me receiving the loan and my identity could easily be stolen and which can obviously lead to credit issues and my indents and every thing financial related compromised .

Yes and no, data breech contained info that can be used to steal
My identity and all that goes with it including credit and debt and e erything

Submitted by: Anonymous T-Mobile customer in El Paso | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
Hackers stole millions of Social Security numbers from T-Mobile
Over the past year I had to close my accounts multiple times also having horrible credit now
This is for the social security numbers and personal information of 4 million customers including myself.
Social Security numbers are widely used by the federal government, banks, investment companies, government benefit programs and insurers to verify identity. Your stolen SSN can be used to open fraudulent credit card accounts, divert or fraudulently collect benefits and commit workplace fraud, among other forms of deceit. Throw in your name, birth date and driver’s license number, and it’s exponentially easier for someone to pretend to be you.
Identity thieves could use that information to target both you and the banks, insurers and other companies you do business with. For example, they could use it to make phishing emails seem more realistic, helping to persuade you to give up additional sensitive information such as a password or PIN. Or they could use it to dupe your bank into letting them change the password on your account, giving them access to your money.

I want them to delete all info of Romell ***** out there systems

Submitted by: Anonymous T-Mobile customer in Detroit | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
You allowed for hackers to access my personal identifying information. Not once, but twice.
Why couldn’t you get it right after the first time?
Moreover you have a minimum total of 4 security breaches. 2 of which I’ve been affected by. You take in a ton of money from me (and 209 million other consumers) every single month.
How DARE you allow for someone else (hackers) to gain access to my social security number and other personal identifying information. You recommend locking my credit file…
Why in gods name should I have to lock my credit file for YOUR mistakes?!?!
You make enough money to hire any computer whizz in the world but instead you eat your profits and leave your customers vulnerable to security threats. You’ve managed to buy sprint out but can’t buy proper security for your consumers information?

No no no.

I’m starting a class action against you should this “fair shake” be unsuccessful. It’s bad enough I’m locked in for a few more months on my last phones contract. When that’s up -I’m dumping this service for sure.

Again, should this not bring any resolution, I have an attorney on standby, saddle up.

Submitted by: Anonymous T-Mobile customer in Amsterdam | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
This is thier 4th hack on their systems since 2020. This time sensitive, dL numbers, don and all the above were being sold online. Thus us ridiculous for vud6to find out weeks later regarding their personal information being sold. Never contacted by them but seen on the news.

Submitted by: Anonymous T-Mobile customer in Saint Louis | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
I opened an account with them back in March I bought two brand new iPhones with their own phone lines me and my boyfriend had gone on vacation that coming weekend in Las Vegas and we both got our phones stolen. When we got back I tried telling T-Mobile about it because it was still within the 14 day warranty. However when I called them I was told that I would still be charged for the month our bill was $182 for 2 phone lines because instead of paying the normal price for phones a month I think it was supposed to be $34 they have us 2 big payments for the first month! They also told me that along with closing the accounts we would have to continue paying for our phones even though they got stolen! I render up have to pay $340 and we still owe $439 one them! I think it’s very unfair that we had our account for less then a month and still had to pay for phones that got stolen!! It would just be nice and look a lot better on their customer service if they could help out a little bit.

Submitted by: Anonymous T-Mobile customer in Rowlwtt | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
The data breach that had happen my information was stolen and they also got a hold of my new information after switching to a new phone company. They wanted to make sure the address I had on file was where I was still living. How they called they tried to play it off as it was T-Mobile but it was an unprofessional beginning they wanted me specifically without a word. This breast is a Possible traffic hack. They want to find people and make sure they are at the right location . Before handling anything from the person. How it was asked was weird not like a regular customer sales person. It was weird and off. Reason I’m making this claim for my information

Submitted by: Anonymous T-Mobile customer in Palmdale | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
To whom It may concern, When I signed up for service with tmobile in the beginning of July 2021 they had a promotion going on to get 200$ Gift Cards for each line you port to tmobile and activate service on their tmobile max plan. I had spoken over the phone with a representative and they told me that I will qualify for this promotion. 2 months went by after submitting for this promotion and they have denied it. The representative had lied to me and the advertising is false. I’m requesting the $600 in gift cards or check to be honored. They can look up my account by my phone number ***-***-**** and pin ********.

Thanks

John *****

Submitted by: Anonymous T-Mobile customer in Hayward | Read more T-Mobile complaints


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