T-Mobile Claim for Compensation

T-Mobile Claim for Compensation

What T-Mobile did:
Hackers stole personal information from TMobile users including social securities , phone numbers, pictures etc. It is unacceptable that we as consumers pay this company for our phone bills and we cannot rely that our personal information is safe with them.

Submitted by: Anonymous T-Mobile customer in Northridge | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
I got a text saying they have determined that unauthorized access was on my account.they have no evidence of my payment information. I feel unsafe and close to cancelling my services after 20 years of service because of this

Submitted by: Anonymous T-Mobile customer in Phoenix | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
T-Mobile has determined that unauthorized access to some of your information, or others on your account, has occurred, like name, address, phone number and DOB. Importantly, we have NO information that indicates your SSN, personal financial or payment information, credit/debit card information, account numbers, or account passwords were accessed.

Submitted by: Anonymous T-Mobile customer in Arvin | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
I got a message saying (T-Mobile has determined that unauthorized access to some of your personal data has occurred. We have no evidence that your debit/credit card information was compromised. We take the protection of our customers seriously. We are taking actions to protect your T-Mobile account and we recommend that you take action to protect your credit. Read more here: t-mo.co/Protect) I AM VERY UPSET THET SOMETHIBG LIKE THIS HAS HAPPENED AND IM STILL PAYING FOR TGE SERVICE THAT GOWS IN AND OUT

Submitted by: Anonymous T-Mobile customer in Chicago | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
“T-Mobile has determined that unauthorized access to some of your personal data has occurred. We have no evidence that your debit/credit card information was compromised. We take the protection of our customers seriously. We are taking actions to protect your T-Mobile account and we recommend that you take action to protect your credit. Read more here: t-mo.co/Protect“ message from T-Mobile personal data was accessed

Submitted by: Anonymous T-Mobile customer in Pomona | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
t mobile allowed someone to take over my phone and zell money out of my checking leaving me to loose time from work fight the bank and they took all of my money out of cash app. I am still struggling with my losses. I had to get all new accounts change passwords pins and direct deposits. T mobile keeps saying they are going to send me documents to prove this happen I still have not received and these things were said to me on a recorded line. This all began on July 28th 2021 the banks involved was bank of America and navy federal $950.00 was taken out of my Bank of account and $1800.00 out of my cash app

Submitted by: Anonymous T-Mobile customer in savannah | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
My personal information was leaked. My debit card wasn’t but my social, name address and pin to my account was. My credit could be ruined because of this. I’ve been a customer for nearly 1 year and I’ve never had anything like this with any-other company. I received an message August 19th. I have 4 lines on my account and only 3 are active. My money isn’t going towards what they said. My service sucks

Submitted by: Anonymous T-Mobile customer in San Angelo | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
I’m afraid that my information could have been stolen due to the fact that it was hacked. My ssn and many other things can now be used. I need to be compensated for this, I’m extremely scared. The fact that i have not been satisfied with T-Mobile since they bought sprint, and now this happened it is very alarming and makes me want to change my carrier. I have had credit karma tell me someone may be using my SSN number and created a membership with it, it could have been due to this hack.

Submitted by: Anonymous T-Mobile customer in Sacramento | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
I been with tmobile 3 to 4 years and my plan for two lines was 200$ flat every month! After the first 2 months was paying 100$ flat. Then I noticed increasing in payment of other sorts besides the 100$..I called and they explained something of increase of payment of sort. Then I was paying 300 $ to catch up on payment and other sort. I been pay 300 to 400$ for years. Then then suspended my service of payment not being sent in on time of second attempt..so how can I be helped…my tmobile number was***-***-****@***-***-****

Submitted by: Anonymous T-Mobile customer in Greenville | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
I received a message from T-Mobile saying someone had gotten ahold of my personal data & it was accessed unauthorized. There is news explaining that they were hacked but my information was used in many cases, my credit card number, phone # and

My personal information was used. Everything in my phone was used in some way. I have my social, credit card etc.

Submitted by: Anonymous T-Mobile customer in Beaverton | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
Tmobile has determined that unauthorized access to my private information has occurred. This allows unauthorized users to possibly get into my bank account connected to Tmobile. Most dangerous methods include Sim swap hack victim’s network providers to switch their phone numbers to their sim cards. It is unacceptable Tmobile cannot provide its customers with real security. I want justice and a solution for future quality assurance.

T-mobile needs to correct its lack of secure privacy. Every customer needs to be redeemed for the faulty mishandling of millions of accounts. If a third-party company can’t do the job; don’t collaborate with businesses for the sake of your customers.

Submitted by: Anonymous T-Mobile customer in atlanta | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
On June 30th i received an unsolicited letter from T-Mobile saying I was pre-approved service. I started a chat with t-mobile sales to set up service. I was told:
• I could switch from AT&T to mobile with no fees
• T Mobile would send SIM card, and upon activation my account would be ported over
• T Mobile would pay the balance due on our phones to AT&T
• My monthly bill would be $140

On July 2nd the sim cards were shipped however I was unable to port the lines because phones were locked by AT&T and could not be unlocked until balance on phones was paid.

I called T Mobile and was advised there was no plan that they pay off phones and they could not switch lines over. I requested on that date service agreement be canceled.

I received no further email, text, letter or statement from T Mobile. On August 20th my checking account was debited $301. I called T Mobile and was told that by receiving the SIM cards I was billed even though service was never activated. I have no access to the T Mobile account. I cannot create an account without the access to the phones and cannot gain access to the phones without paying the balance due to AT&T.

As a resolution I would like:
• $301 charge from T Mobile to be reversed immediately
• $1392 that I was promised to paid off on current phones paid immediately to AT&T
• $250 current AT&T bill paid due to the inconvenience in now being charged for two service with two different carriers

• $301 refunded to my debit card
• $1392 paid to AT&T for the balance due on the four existing lines as promised by T Mobile
• $250 bill paid to AT&T for the financial burden of being billed from two different carriers

Submitted by: Anonymous T-Mobile customer in Indianapolis | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
Recently my information was hacked into on tmoblie company. They got my social security & all my personal information. Didnt notify me that the company was hacked the day of.. id like to sue the company.

Submitted by: Anonymous T-Mobile customer in Benavides | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
T-mobile has had a security breach, Personal information has been leaked. I put trust into T-Mobile to keep my information safe but my social security and bank account information has been leaked. I have recently been getting calls regarding activity on my credit that isn’t me, people are attempting to use my social to get credit cards and loans.

Submitted by: Anonymous T-Mobile customer in Fontana | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
My data was so unsecured, data was being accessed by multiple parties remotely.talked me into getting 3 different new phones, each 1 more secure than the last that put me in debt $2000 or more.i was promised reduction in new phone charge but wasn’t true, ended being billed full amount, this started 6 months ago and ended a month ago when I could no longer pay my bill.
Billed for new iphone 12, new OnePlus 9, and one I can’t recall make or model.

Submitted by: Anonymous T-Mobile customer in Seattle | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
They told me i wouldnt be charged until i inserted a sim card they sent me after a phone conversation i had in the first week of July. Thw sim card they sent was expired. I walked in at the end of July to start my account officially and then i was told that i was going to be charged $70 for a month in which i never agreed to pay on the 5th of August 2021. Me and my siblings had 3 phone lines on T mobile but their service was dreadful. When i went in to Verizon the 5th of August to switch my phone plan, they informed me that T mobile would not release my phone number until the billing cycle was complete (the 14th of August) My brother and sister remained on t mobile until then so they wouldnt risk discarding their numbers. Throughout this period they only were able to use 3gb of data in town. They are very big data users (think 30 in a month) so this is a testiment to the networks failure to work. When i called the company to be refunded the $300 they were attempting to bill me (due in September), claiming their service did not work correct or provide what they promised. That our phone numbers were held hostage and that we were unable to pay the money on top of switching to Verizon, the manager of the company simply said that their company did not guarantee that they would work (8-15-2021) . Im sorry we were supposed to be paying for a service? I want to be fully refunded the money they have charged and are attempting to charge to my account. They lied regarding their coverage on the website and then told me tough when i attempted to get my money back. I never used their service and our phone numbers were held hostage so that they could bill us.

Submitted by: Anonymous T-Mobile customer in Stockton | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
The company demands payments for unused services since July 26 until now. I bought mifi device from a tmobile store. The device is faulty, it wasn’t functional. After calling CS 3 times, and the rep stated he would call back. Never did. I paid a full price for the device and balance for used services, however, the company extorts more money for unused device.

Submitted by: Anonymous T-Mobile customer in Phillipsburg | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
There was a security bridge with my bank account. There were multiple activities that depleted my bank account completely (I pay my tmobile invoice with this account).

Submitted by: Anonymous T-Mobile customer in Weaverville, CA | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
I was a Metro customer owned by Tmobile when when on May 3rd 2021 I fell victim to their data breach. I then purchase a Tmobile Contract on May 21st and by May 29th my data was breached again and was locked out of my device for 7 weeks. I called many times to resolve the issue and had gotten no where to come to some kind of resolve and got no where. Im forced to pay extra fees for services I couldn’t even use. They are now forcing me to pay in full for a device that has been compromised by hackers. My identity being stolen has caused me 3 months of mental stress and still continues.

Submitted by: Anonymous T-Mobile customer in Chebanse | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
I still have yet to receive my EBB credit (Emergency Broadband) I signed up for it back in April and every time I call they say it will apply the following month to no avail. My services are about to be disconnected and my bill is over $600. I live on supplemental social security disability income which is only $794 a month. I am disabled. My bill has been outrageous. Not to mention I had to hassle them for months to receive my promotion they promised when I signed up. They also told me that after 30 days I could turn in my current phone for a different one, that this phone was only for 30 days.

Adjust my bill with my EBB credit and knock off all the added fees and other additives in my bill. Allow me to get the phone I wanted when I signed up like you promised.

Submitted by: Anonymous T-Mobile customer in Christiansburg | Read more T-Mobile complaints


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