AT&T Claim for Compensation

AT&T Claim for Compensation

What AT&T did:
I was harmed financially due to the fact that AT&T continues to increase my phone bill. I only have two phone on my line and one of them is mines. My phone bill is due August 24, 2021. I won’t be able to pay it because I’ve stopped working now that I’m back in school. I’m 6 hours away from home and I won’t be able to get in touch with any of my family due to how high my phone bill is. Please help!

Submitted by: Anonymous AT&T customer in Harvey | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
They failed to explain to my grandma how she would be charged for her internet and it wasn’t high speed at her house. When I called with her and explained the problem we were put on hold for 20 minutes and then hung up on. It took over an hour to actually talk to a person and ended up disconnecting services. We sent back the box and they still told her she owned $75

Submitted by: Anonymous AT&T customer in Marshall | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
I traded in my iPhone X for iPhone 12 in November 2020. The difference with the trade in was about $250. They said I could split this into payments on my phone bill. The next pay cycle I noticed that I owed about $900 for equipment. When I inquired about this they told me it will take a few payment cycles to show the credit for the phone I turned in and that $900 (less what I actually owed, about $250) would fall off my bill.
My company is now going to start paying my phone bill but told me there was a problem. It shows that I owe $650 for equipment. I was sure it was a mistake based on the way my trade in was explained to me. I found out today that although I turned in my iPhone X (which was fully paid off) they charge me $35 a month for my iPhone 12, then apply a $27 credit and I owe $8 a month for the difference. I asked if I could pay off the balance and they said no. Apparently they set me up to get my iPhone x credit split into 30 months and cannot pay off the different if the true about i owe (around $150 or so).
So I have to do this ridiculous incremental payoff for a phone I already gave them for another 21 months. Since my phone bill is about $100 a month, that means I’m out $2100 by having to pay my own bill rather than transferring the bill to my employer.
I hope this makes sense. I’m so frustrated (to put it mildly). Please help if you can! Thank you!!

Submitted by: Anonymous AT&T customer in Syracuse | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
Tons of random fees from 2/2021- 8-2021, added and changed for lines that no one had and won’t use ; installments for devices missing payments, sent used phones when under warranty and insiurance 8/2021; repaired a phone improperly causing it to not work , missing credits, creating bill spits without notification causing more fees , iPhone 12s. Being provided are refurbished under Apple quality , fraud

I’ve given up over 70 hours of my life trying to deal with this and lost work and wages because of it

Submitted by: Anonymous AT&T customer in Pflugerville | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
I used my at&t and I was making a call, my sim got diverted and it’s been going on for quite sometime

I have also be almost hacked through my at&t, I contacted their customer care and I was snubbed countless amounts of times

Submitted by: Anonymous AT&T customer in New York | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
My company ordered service for internet and mobile devices.
As of three days now my company has not been able to activate any device with your reps. We have spoken to more than 8 of your reps since three days now without anything been solved.
Our Company is MJW Logistics SRL, account umber should be ********.

Please advice on what you can do?

Three days pay business lost, activate account and devices

Submitted by: Anonymous AT&T customer in Jefferson | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
Almost a month ago I went to AT&T to order a wifi box for my home . I payed $100 it came in 3 days later when it arrived I noticed that the worker from AT&T gave me a very slow wifi when I ask for the fastest one they had , I returned it and I was told I was going to get my money back in a week I was a week 1/2 I called to see what was going on with my money and they said that it was on the way it should be in my mailbox in 2 weeks I’ve been given it time and it’s already a month I haven’t gotten my money back .

Submitted by: Anonymous AT&T customer in Richardson | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
It sucks for what i pay for. Internet is slow texting is slow and calls are slow. When i text it take forever to send even tho i gave 3 bars. When i call someone or they call me i can barley hear it is always break in and out.

Submitted by: Anonymous AT&T customer in kannapolis | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
OK I MCKINLEY ***** NEEDED A WI-FI FOR MY HOME. AN AT&T SALES PERSON OFFER ME AN INTERNET SERVICE FOR 80.00 A MONTH. SO AT HIS WORD I PURCHASED A HOT SPOT. BUT I WAS NOT TOLD ABOUT A PLAN OR THE GIGBITS COMES WITH IT. FIRST MONTH PAYMENT WAS AROUND 86.00 DOLLARS. THEN THE NEXT PAYMENT JUMPED TO 900.00 +DOLLARS I CAN’T PAY THAT. NOW THEY SAYING PAY 400.00 + DOLLARS. REALLY I CAN’T PAY That EITHER NOW I’M FORCE TO GET ANOTHER INTERNET SERVICE. BUT STILL PAY FOR AT&T SERVICE WHICH I DIDN’T KNOW ABOUT THE PLAN FIRST HAND.

Submitted by: Anonymous AT&T customer in Blackville | Read more AT&T complaints


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