What AT&T did:
I traded in my iPhone X for iPhone 12 in November 2020. The difference with the trade in was about $250. They said I could split this into payments on my phone bill. The next pay cycle I noticed that I owed about $900 for equipment. When I inquired about this they told me it will take a few payment cycles to show the credit for the phone I turned in and that $900 (less what I actually owed, about $250) would fall off my bill.
My company is now going to start paying my phone bill but told me there was a problem. It shows that I owe $650 for equipment. I was sure it was a mistake based on the way my trade in was explained to me. I found out today that although I turned in my iPhone X (which was fully paid off) they charge me $35 a month for my iPhone 12, then apply a $27 credit and I owe $8 a month for the difference. I asked if I could pay off the balance and they said no. Apparently they set me up to get my iPhone x credit split into 30 months and cannot pay off the different if the true about i owe (around $150 or so).
So I have to do this ridiculous incremental payoff for a phone I already gave them for another 21 months. Since my phone bill is about $100 a month, that means I’m out $2100 by having to pay my own bill rather than transferring the bill to my employer.
I hope this makes sense. I’m so frustrated (to put it mildly). Please help if you can! Thank you!!
Submitted by: Anonymous AT&T customer in Syracuse | Read more AT&T complaints
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