Airbnb Product Wasn’t What I Was Promised

Airbnb Product Wasn’t What I Was Promised

What Airbnb did:
Host wouldn’t refund my money when the unit I rented had not been cleaned, soiled sheets, feces on the wall, broken furniture. I waited for 3 hours for the host to correct the issue. I left to find another, clean place to stay for the night. The host cancelled my reservation not allowing me to return and both the host and AirBnB denied me a refund

What would you like the company to do to fix the problem?

Refund of my rental fee $774.92 and the cost of renting a new room elsewhere when I wasn’t able to return to the room I paid for $999

How would you rate your experience with Airbnb?
⭐️ (1/5 stars)

Submitted by: Anonymous in Florida | Read more Airbnb complaints

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