T-Mobile Claim for Compensation

T-Mobile Claim for Compensation

What T-Mobile did:
After being approved by the national verifier/lifeline/EBB Program I then decided to use T Mobile for new services because I was told they are part of the program and I’d get a free phone. OK, sweet! Well…after apply and denied for the EBB program 9 times, today 08/24/2021 someone was finally smart enough to figure out why after multiplecalls and chats with customer service!! It’s because I didn’t order THIER Internet with me phone service too. I was NOT TOLD I HAD to have their internet service order to get approved for the EBB program through T Mobil. Then to top that off I was told the phone was FREE. I looked at my detailed billing and my phone is NOT FREE because I’m paying $13 a month to lease it. NOT A HAPPY CUSTOMER!! Now I’m stuck paying for a phone that is locked and I can’t take it to another carrier and my phone will be in what T Mobile told me is buyers remorse, whatever the hell that is. The reason for EBB is to help LOW INCOME people afford to have a phone and data, in my case, to look for a job, or apply for job and be able to do do zoom interviews and check email. In short, T Mobile is making people buy extra stuff for them to be approved for EBB!! Absolutely ridiculous!!! I was approved for EBB by the national verifier/EBB ON 07/23/2021. Nothing on their website states that I have to have internet service through the cell phone company in order to be approved for EBB.

I want to be approved for EBB without having to have to pay for thier internet service, a FREE Z PHONE and no bill for 6 months.

Submitted by: Anonymous T-Mobile customer in Adkins | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
T-mobile/Sprint have fraudulently charged my visa -$4,423.69 for equipment, p***-***-****e numbers and p***-***-****e plans that are not mine.

I have made the following payments during the past 12 months spanning from 8/2020 to 8/2021.
-$927.74
-$278.81
-$456.37
-$270.43
-$270.43
-$532.14
-$364.20
-$238.79
-$238.79
-$238.79
-$364.20
-$243.00
-$100.00

-$4,423.69 Total

I have been a loyal customer of Sprint’s for 30 years; literally since 1990. As such I have had a $60 a month rate that was grandfathered in for unlimited talk text and p***-***-****e.

There is a $45 a month lease fee for the p***-***-****e. That makes a total of $110 per month max that I should be being charged outside of taxes and fees. Using $120 per month as the variable instead of $110 a month (I’m trying to account for taxes Etc) equals a total annual bill of approximately $1,380.

I have not now nor have I ever before authorized any charges except for the plan @ 60 monthly and the p***-***-****e @ 45. I have never before and do not now have any other p***-***-****e line other than the p***-***-****e line that Services telep***-***-****e number ***-***-****.

On Sun, Aug 15, 2021, 2:59 PM wrote:

to Mike.Sievert, peter.osvaldik, sprintcares, Daniel.R.Hesse,

To Whom it may concern:

My p***-***-****e number is ***-***-****.

My name is Marlayna *****. (I have changed my name every time I contact Sprint from Isbell to ***** no less than 30 times over the past two years and yet STILL SPRINT HAS NOT UPDATED MY NAME.)

Sprint/ T-Mobile needs to restore service now and credit my account for $1,788.66.

Sprint keeps charging me monthly for equipment I DO NOT HAVE on top of erroneous late fees and reconnection fees. Both devices and all associated late pmt fees and/or hook up/ reconnection fees associated with each must be credited in full.

Additionally, Sprint/T-mobile is charging me for 2 separate p***-***-****e l***-***-**** do not now have, nor have I EVER had.

EVERY MONTH my p***-***-****e ge***-***-****f due to non payment because every month I am being charged anywhere from $189- $874!!!!! I go through HOURS of p***-***-****e calls, emails and chats with Sprint/T-Mobile; all communication options resulting in the promise to correct my account and these unconscionable fraudulent charges on my account never get fixed.

I can not take the stress of either paying $500 per month in erroneous charges to keep my p***-***-****e on or spending 7 hours on the p***-***-****e and chat each month to only to be told how sorry Sprint is and that they will fix my account and low and behold, nothing EVER gets fixed.

Sprint/T-Mobile has stressed me out so much that this month I’ve just left my p***-***-****e off for nearly 3 weeks because I am literally too physically ill to endure one more Nightmare From Hell Customer Service Experience with the incompetent fools that Sprint T-mobile employ!My p***-***-****e bill in total should be $ 105 total per month. I’ve been an extremely loyal customer of Sprint for literally THIRTY YEARS; this is how you treat your loyal customers?
1990 – My original Sprint account was opened when I was in college in NC.
1992 I moved to DC and at that time p***-***-****e numbers could not be transferred so I was issued a local 202 area code DC p***-***-****e number.
1996 I moved to Atlanta and at that time p***-***-****e numbers could not be transferred so I was issued a local 404 area code Atlanta p***-***-****e number.
2007 I moved to CA where I was assigned my current and ONLY number, 510-393-xxxx.

bill dated July 24th of 2020 , my charges were $79.03.

July 7th I paid $140.25 that left me with a $79.03 credit/ positive balance .

The charges on my account on the invoice dated August 24th 2020 are $86.30.

Your chart states that I didn’t make a payment on the invoice dated August 24th 2020; but that’s not true, I had a $79.03 CREDIT carryover balance from my July 7th payment that should have paid my August 24th bill with the exception of $7.27.

For example, on the November 25th to December 24th 2020 invoice, Sprint charged me for TWO ADDITIONAL p***-***-****e lines that are not mine. These TWO additional lines that I’ve never added or used in any way, (510 205 7160, 510-205-7994).

The invoice dated November 25th, has a $45 monthly fee for 510-205-7160 WHICH IS NOT MINE!. The same invoice has an additional charge for $15 a month for 510-205-7994, also, NOT MINE!!!!! Sprint has been fraudulently billing me for over 12 months!!!

Moreover, Sprint had the absolute unconscionable audacity to charge me $51.34 in one month alone in late fees & reconnection fees FOR NOT PAYING FOR 2 P***-***-****E LINES THAT ARE NOT MINE!!

Submitted by: Anonymous T-Mobile customer in Auburn | Read more T-Mobile complaints


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What T-Mobile did:
Someone has been tapping into my T-Mobile phone and network. I can hear when they chime in and out on my calls all the time. I am concerned they may be getting my financial information or hacking my services. I have been with tmobile for 4 -5 years paying $200 -$400 a month .

Submitted by: Anonymous T-Mobile customer in Phoenix | Read more T-Mobile complaints


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What T-Mobile did:
T-Mobile has determined that unauthorized access to my personal info such as name, birthday, DOB, and social security number. My payment methods and auto pay info was also attacked. The cyber security attack may put me out of money completely I need justification.

Submitted by: Anonymous T-Mobile customer in Coconut Creek | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
I was originally a customer of sprint and T-Mobile bought them out. The have had a my credit information get out on T-Mobile behalf and I have been getting inquiries on my credit report that I am unaware of and I think it has everything to do with that breach.

Submitted by: Anonymous T-Mobile customer in EIGHT MILE | Read more T-Mobile complaints


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What T-Mobile did:
I spoke to a representative who is very disrespectful and rude she swore at me and hung up on me He use the F word and told me I was dumb I was calling because I was having trouble with my service the representative name was Jason this happened aug 19

A free month of service

Submitted by: Anonymous T-Mobile customer in Nashua | Read more T-Mobile complaints


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What T-Mobile did:
T-Mobile let my information get stolen and they offer mcafee security for free and it still happened. My credit score has went down. Knowing this happened they cut my phone off on the 19 due to being 4 days late.

I just want them to help get my credit score back up by telling them I have been a loyal customer paying on time for the past 8 months.

Submitted by: Anonymous T-Mobile customer in New Orleans | Read more T-Mobile complaints


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