Airbnb Product Wasn’t What I Was Promised

Airbnb Product Wasn’t What I Was Promised

What Airbnb did:
I stayed an illegal Airbnb with bed bugs and was told by customer service (on a recorded line) that I would be refunded up to $200 for a hotel stay and refunded for dry cleaning services. Airbnb is now saying they won’t refund me and I cannot get in touch with them.

What would you like the company to do to fix the problem?

A refund

How would you rate your experience with Airbnb?
⭐️ (1/5 stars)

Submitted by: Anonymous in New York | Read more Airbnb complaints


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