Brinks Home Security Overcharged Me / Hidden Fees

Brinks Home Security Overcharged Me / Hidden Fees

What Brinks Home Security did:
My alarm system emits 5 beeps every 3 minutes. I have disconnected the main keypad and battery backup. On September 28th the 5 beeps began. I called to report the system and was on hold for 1 hour and 15 minutes. I called twice on the 28th and 3 times on the 29th. On the 30th I called early in the AM and got an Agent. He said he would have an installer call me for an appointment. No call on the 30th, 1st, so I used their text system. The agent said he would have the field specialist call back for an appointment. There have been no calls as of yet. So far as I am concerned this is breech of contract and at the very least very poor customer service. I have spent a total of 4 hours and 10 minutes on hold for the next available agent. That agent never answers the phone. On 9/30/21 I talked briefly with an Agent who was supposed to set up an appointment. During this call he informed me that my credit would be affected and that a collection agency would get involved if I did not continue. He was very upset when I told him that I wanted to cancel. When I retired in 2007 from IBM they paid me $75 per hour to maintain two data bases for them. I calculate that the removal and termination of the alarm comes to $250.00 that Brinks owes me. I want nothing more to do with the company so if they will cancel my service, I wont pursue legal paths.

What would you like the company to do to fix the problem?

All I want is an alarm system that works as advertised for the $29.95 per month they promised. They charged $1.97 for “cost recovery fee” and $1.99 for “paper statement fees” and I want the money back for them as well.

How would you rate your experience with Brinks Home Security?
⭐️ (1/5 stars)

Submitted by: Anonymous in North Carolina | Read more Brinks Home Security complaints


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