What T-Mobile did:
4/14/19 around 5:45pm I entered your store with the intention to pick up a sim card for the mobile internet line I had activated earlier in the day. I was “assisted” if that’s the word to call it- by Joshua. From the time I walked in the store I was approached with a rude- and condescending attitude. I explained why I was there and was told immediately “no you cannot get the free sim card customer service told u” I asked I’d he would call customer service to verify and was told “no, I’m not going to call customer service. It’s not policy”. I called 611 and Joshua spoke with the rep on my phone. He continued to decline the request of customer service and returned my phone to me. I stayed on the line with customer service while they transferred me to customer relations. While on hold I asked Joshua why customer service would tell me to come here if its against policy. He ignored me. I asked why he was being rude and ignoring me? He claimed he was unaware I was talking to him. He then got aggressive and spoke over me telling me that they wont be helping me today. I asked why he was so rude.he told me I am extremely rude and kicked me out of the store. i was unable to get my sim card and then had to wait over 2 more weeks to obtain a sim card, plus had to end up paying $10 for it when i was told it would be free.
i reached out to a store manager in regards to the communication with customer service and the interaction with his hostile employee and never was able to obtain any kind of solution or apology.
$10 for the sim card, plus the two weeks i was unable to work without the data sim card.
Submitted by: Anonymous T-Mobile customer in corpus christi | Read more T-Mobile complaints
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