T-Mobile Claim for Compensation

T-Mobile Claim for Compensation

What T-Mobile did:
I was told if I trade my phone in I’ll pay nothing so I got my at&t screen fix it cost 100 dollars plus I drove 5 miles went back I was told it cost 651 wow supposed to be free I was told next the guy I know what to do putting wrong information in then balance change to 541 next 881 like wow what it’s going on I spend 8 hours at this place man then my two lil girls was tired ready to go she’s know longer happy gas food spending at the end of the day I lost out and did nothing productive I came out shorter than I went in and I need answers before I go any further

Submitted by: Anonymous T-Mobile customer in New Orleans | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
T-mobile had been over charging me for over 2 years. I’ve previously sued them through Fairshake and they sent me over $800 and the remaining balance was to be used in my account as a credit making it so I won’t have a bill for the rest of the year. Unfortunately their service was horrible and they STILL continued to over charge me so I chose to switch providers. Once I switched they STILL changed me even though they said the Remaining $200 + would be sent via check or gift card via mail. It never came and I’m still getting petty bills. It’s taken so much of my time trying to speak with them which affects my small business. In time alone I’ve wasted $700 based on the hours of wait time, transfers, ect.

Submitted by: Anonymous T-Mobile customer in Midlothian | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
A PAYMENT WAS RETURNED AND THEY WAITED A MONTH TO TELL ME AND EXPECTED ME AS A VALUED CUSTOMER OF 4 YEARS TO PAY IT RIGHT AWAY! NOW THE DISCONTINUED MY SERVICES AND IM LEFT WITH NO FORM IF COMMUNICATIONS

Submitted by: Anonymous T-Mobile customer in Bacliff | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
4/14/19 around 5:45pm I entered your store with the intention to pick up a sim card for the mobile internet line I had activated earlier in the day. I was “assisted” if that’s the word to call it- by Joshua. From the time I walked in the store I was approached with a rude- and condescending attitude. I explained why I was there and was told immediately “no you cannot get the free sim card customer service told u” I asked I’d he would call customer service to verify and was told “no, I’m not going to call customer service. It’s not policy”. I called 611 and Joshua spoke with the rep on my phone. He continued to decline the request of customer service and returned my phone to me. I stayed on the line with customer service while they transferred me to customer relations. While on hold I asked Joshua why customer service would tell me to come here if its against policy. He ignored me. I asked why he was being rude and ignoring me? He claimed he was unaware I was talking to him. He then got aggressive and spoke over me telling me that they wont be helping me today. I asked why he was so rude.he told me I am extremely rude and kicked me out of the store. i was unable to get my sim card and then had to wait over 2 more weeks to obtain a sim card, plus had to end up paying $10 for it when i was told it would be free.
i reached out to a store manager in regards to the communication with customer service and the interaction with his hostile employee and never was able to obtain any kind of solution or apology.

$10 for the sim card, plus the two weeks i was unable to work without the data sim card.

Submitted by: Anonymous T-Mobile customer in corpus christi | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
I switched to T-mobile on Sept 4. When we left the house on Sept 13 we realized our phones did not work. First we thought it was us. On Sept 14 we realized that the T-mobile map with Pink all over it was a lie. I called T-mobile and gave them the address of where we did not have service and they admitted that they did not have service in those areas. I could not switch back to Verizon until Sept 21 because of a porting issue. We all were with out service for 3 weeks plus I had to pay the T-mobile bill $159.12 and Verizon reconnection fees $105.00. I had to pay them because I did not want this to effect my credit. I am trying to refinance. But they need to stop showing that commercial. It is a lie. Can you help?

They need to stop showing that commercial. It is a lie. It is worse the the KFC commercial that said their chicken was good for you.

Submitted by: Anonymous T-Mobile customer in Fayetteville | Read more T-Mobile complaints


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