Bank of America Bad Customer Support

Bank of America Bad Customer Support

What Bank of America did:
I used Bank of America bill pay to pay for furniture. The money was taken out of my account, but the payment was not made. On July 14, 2021 I was issued a temporary credit for $6291.14, then the money was put on a credit card account that has been closed for years. I have no way to use the money. Now they’ve created a statement for the closed account and showing the charge as a fraud check ********…. and deducted it from my account??? I met with a Michelle ***** at {{ address hidden }}, Palm Coast, ‘FL and she was clearly unable to put the blame on the bank where it belongs. So, I’m out $6291.14 and now have a bad report on my credit rating for Bank of America accounts that I don’t owe a dime to.

What would you like the company to do to fix the problem?

Give me the $6291.14 back, remove all their bogus charges on accounts that were closed years ago and stop trying to make it “not their fault.”

How would you rate your experience with Bank of America?
⭐️ (1/5 stars)

Submitted by: Anonymous in Florida | Read more Bank of America complaints

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