What Charter Spectrum did:
I signed up for spectrum essentials under the impression that the emergency broadband benefit would make it free. This was told to me by Joe in the Albany sales office. I later found out that the EBB would only cover the internet. What’s worse is that they sent me a package with an apple tv in it. I did not know what was in the box as I am from Iraq and do not speak English well (I have an interpreter and case manager helping me fill this out). I opened it without being made aware that I couldn’t return the device when opened. I also never agreed to be sent this device. When speaking with the representatives at the Spectrum office in Portland Maine, they said that this happens often. I know owe Spectrum $180 for a device I never consented to having added to my service.
What would you like the company to do to fix the problem?
How would you rate your experience with Charter Spectrum?
⭐️ (1/5 stars)
Submitted by: Anonymous in Maine | Read more Charter Spectrum complaints
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