What AT&T did:
An IHE came to our home 10/19/2021 and sold us nothing but false product, 4 lines, new phones,would lower our bill if we switch from T-Mobile (184.00) to AT&T (163.38) free HBOMax. Never explaining we had to pay any fees for activation only taxes and fees, we were never told we would have to pay anything for the other 3 phones only the iphone which was $100.00, never explained it would be over 36 months money would be automaticly withdrawn from our account and a credit would take place the next month. Also we explained I have medical issues and needed a phone with a large screen, the IHE sold me an iphone which was smaller than the phone I had with T-Mobile I did reach out to him, 10/22 @7:20 pm via text he said that the other iphone would NOT be available until December, the issue was I needed/wanted an iphone, not acceptable he should have at his point told us about buyers remorse so we could have canceled. 10/23 @4:19pm via text IHE did say he could not return my phone after 14 days, but still did not explaine the 14 day buyers remorse, only that he could not return my phone after 14 days. I have had serious issues with my eyes and migraines because of this phone. We called and texted many times NEVER did we read the contract (our fault) or were we told about the 14 day buyers remorse. 10/27 @11:53 am via text I reach out to IME to tell him I am shocked by the charges for 2 phones, not the 4 lines, he then explains how the billing works. I see the first bill it is $293.02 I was shocked to see all the hidden fees, all the charges for the 2nd phone (NEVER told we would be charged for that phone) also that phone needed special needs and Unlimited hotspot the plan offered only came with 40GB and we were told we can add more if we need it… NO AT&T does NOT give/offer more than 40GB. it just goes on and on. We contacted AT&T via phone 11/4@4:04 pm I was given all information on all 4 phones, spoke with loyalty department they didn’t do anything because we were 2 days pass our buyers remorse, and they are not sure how this IME knew we had a tech coming to fix our internet. 11/4@5:35 pm called loyality again s/w Elisha couldn’t help us, 11/5 called back and spoke with Debbie she was able to give us 2 return authorization and my sister and mother were able to use the 14 day buyers remores. 11/5 @10 am called AT&T on panama they do not know who this person is and said for us to go into the office and they might be able to help, problem is my husband is a OTR turckdriver and wasn’t home. 11/7 @1:25 pm called loyality s/w Takora and Anasia helped give us credit and said to call IHE # which could not help me. 11/14 my husband call IME very upset left a message because he paid extra money on HDMI cords he can’t use (which the IME said to purchase) so he can mirror his phone to his computer. I spoke with Matt 11/15 1:13 pm he was so rude and cut me off and said I was rude which I was due to being ill and stressed due to this situation. He said, his IME did his jo
and any other furture money they will have us owe. Also due to NOT letting us unlock our phone and remove ourselves for their company , any hidden fees for us having to stay with them longer than we would care to also due to moving over to AT&T from T-Mobile we have to wait 90 days. Which we feel since we have had such a bad experience they should pay the months we have to stay with them
Submitted by: Anonymous AT&T customer in Bakersfield | Read more AT&T complaints
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