AT&T Claim for Compensation

AT&T Claim for Compensation

What AT&T did:
They had us upgrade our plan and we have received worst service afterwards. I went back and forth with ATT for the past month trying to get my issue fixed. I have not been able to successfully send a photo or video for a month. I’ve spent hours on the phone with customer service and went into 2 different ATT stores at 2 different times. They were no help. I even got a brand new iPhone because they kept telling me it was an apple issue when in fact the issue still remains

Correct my network issue!

Submitted by: Anonymous AT&T customer in Oceanside | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
The paid for right wing disinformation misinformation through support for new they created on cable that’s not something they said that they were doing or going to do or said that they have done but because of their actions that go against my religious believes of truth I have been traumatized by learning about the fact that my cable company and phone company support right wing extremists nationalist who support violence and hate and lies. Don’t have no other choice but to keep the service I have because it’s not offered in another company so that forces me to be apart of their support to groups that are anti American and don’t belong connected to my services or AT&T

A million dollars for not disclosing it connection to right wing extremists groups OAN conspiracy theories pushing lies misinformation disinformation campaign

Submitted by: Anonymous AT&T customer in St Peters | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
They block listed a phone on my account that I paid in full on 11/17/21. According to AT&T the phone was reported stolen. I never reported the phone stolen. For 5 days AT&T said the phone would be unblocked. On 11/17/21 I brought an AT&T prepaid SIM card to put in the phone I paid off. At the time I purchased the SIM card I had no idea the phone was blocklisted. On 11/18/21 I spoke with customer service who said she is looking up the IMEI number to unblock the phone. She said it would take about 15 minutes and she would call me back. She never called back. I called back and spoke with customer service and a supervisor and was told a case was created to unblock the phone and it would be unblocked no later than 11/21/21. On 11/19/21 I also spoke with Pro-Tech who told me the phone would be unblocked by 11/21/21. On 11/21/21 I received a text message saying the issue was resolved and case was closed. I called customer service to advise the phone is still not working. I was told by customer service that the wrong code was used the code to unlock the phone was used instead of the code to unblock. On 11/21/21 another case was created to have the phone unblocked and it would be resolved on 11/22/21. On 11/22/21 I went to 2 different AT&T stores. The first told me they couldn’t help I have to go to a corporate store. The corporate store referred me back to customer service. On 11/22/21 I called customer service and after being disconnected several times a representative said I need to talk to Pro-Tech. On being transferred to Pro-Tech I was disconnected again. I called back and spoke with a representative Monica who researched the case and told me she was creating another case number to unblock the phone. The resolution date was 11/23/21 at 12 pm. Monica also stated I would receive a phone call advising that issue was resolved. I was told because the phone is on a pre-paid AT&T can not compensate not really compensate me. They gave me a $22 credit on a $400 bill. As was also advised the The pre-paid SIM card is suspended and I need to go to an AT&T store to request a new SIM card. I could not use the pre-paid SIM and phone to run my business. I have been without a business phone for 5 days. And the staff member who was to use the phone has been stuck out of town with no phone.
11/23/21 I called customer service again because the phone is still locked. Customer service told me the other 3 cases created were wrong the phone is still being coded as unlock not unblock. At least 10 times during the call I asked for a supervisor and the representative refused. The representative created a 4th case number and then said her supervisor is on a call. I offered told wait and was told I couldn’t hold on the supervisor would call me back. The supervisor called me back and stated yes she sees a case created on 1//22/21 to unblock the phone. She stated the case is still pending and it takes 24-48 hours to unblock the phone so it should be unblocked by 11/24/21. The supervisor also stated she will disregard the case created today by her staff as it’s a duplicate. The representative I spoke with earlier told the case created on 11/22/21 was created incorrectly. However the supervisor reports the case was created correct. I then inquired about compensation for the pre-paid SIM card. The supervisor was given the phone number for the prepaid account and she confirmed it is prepaid. The supervisor said she isn’t familiar with pre-paid she transferred me to pre-paid. I spoke with a representative from prepaid and provided him the phone number. He stated he can not help me because the phone number is associated with a post account not prepaid and his system doesn’t have access to post accounts. I have several medical issues that are exemplified when I am stressed. I have been stressed since the first phone on 11/18/21

Compensation

Submitted by: Anonymous AT&T customer in New Haven | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
I originally had sprint service paying around $300 a month for 3 phone lines. When I moved to FL an AT&T sales rep came to my home offering the SAME plan but cheaper (early June). He told me I’d pay around $150 total for exact same plan if I switched to AT&T. So I did. I also asked him about my phones which I was leasing through sprint. He informed me that I had to give the old phones to him in order to get the new ones. Which I did. Not only am I paying $100 more than what I was told, I was also charged around $1000 from Sprint for one of the phones I gave the sales rep.

The amount per month offered to me

Submitted by: Anonymous AT&T customer in Homestead | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
I’ve been having thousands of dollars missing From my account and a compromise account for over six months, no one is willing to tell me where my money is going, and I have documents showing fraudulent activity, also AT&T workers that I have for witnesses

Submitted by: Anonymous AT&T customer in Belton | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
They change my plan and my bill for one phone went to up to 800 and the. 1600 and they cut my service off and are still not fixing the problem been fighting with them for 3 months and they keep saying back office but no number to back office

A week worth my wages cause this is my work phone been it for 12 years

Submitted by: Anonymous AT&T customer in Fayette | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
On may 22, I bought a IPhone 12 in deridder Louisiana . I asked the sales representative if he could add on a hotspot. My wife was there as a witness and server Al other att employees . The man went to the back and came back out and said I could use the SIM card for the hot spot . I then realized that I was being charged for 3 lines and not 2 . When I tried to resolve the issue at the main point of contact , he said he could not remove the line and I would have to call the at&t customer service number . I then called them and I asked them about it and they told me the only way I could remove the line is paying off the installment . So they suspended the number and moved my installment from my iPhone 12 to the other line . I did not buy 2 phones in the store so I shouldn’t of had 3 installments . They overcharged me for several months for a line I didn’t even have access to. I hung up and called again and asked to speak to a supervisor . When I did , I told her the sales rep made an unauthorized line on my account . She told me that the third line had a hotspot and my wife’s phone did too. So not only did he had a unauthorized line he added an unauthorized hotspot . She saw that there was a no activity on that line and typically I would have had to call within the first 2 weeks but I didn’t know until the next billing cycle . I then was directed to the fraud department and they did not answer and told me to make a dispute online but I had already made one with the costumer service representive and they continue to over charge me . All in all I should only have 2 lines . 2 installments and 1 hotspot . I have 3 lines . 2 installments and one on the wrong phone . And 2 hotspots . They need to compensate me for charging me for an unauthorized line , and hotspot . Remove the 3 line , put my installment on the correct device . As well as the hotspot .

A phone line

Submitted by: Anonymous AT&T customer in Irving | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
I acquired two phones for my AT&T account and those phones were subsequently stolen. Since then AT&T has removed one of the phones from my account billing and the installment plan for it but they’ve yet to remove the other phone I’m still paying for it every single month and I’m paying the installment plan on it as well and that’s not right why remove one and not the other. Now my phone has been disconnected due to nonpayment because the bill is $422 plus that’s only the back part of it and I can’t afford to pay it because I had to replace those phones and I’m paying for those as well

Submitted by: Anonymous AT&T customer in Gulf Breeze | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
Additional charges for a period of 5 days. Taking out auto pay twice within 4 days. When speaking to a billing supervisor it was not explained to me why I was being charged twice within 4 days and what the charged were for. Additional $234 for Nov 11-15, 2021

Submitted by: Anonymous AT&T customer in Tyrone | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
They only notified me one time about my services never called and then over a month took to get my phone and then I want to charge me $300 to turn back on my phone without even email me or notified me that I needed to make a payment

To cancel the debt and start over

Submitted by: Anonymous AT&T customer in Tampa | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
I was an customer and was told my plan would be $30 a month. First bill was $120 second bill was $160 and so on. I later found out AT&T lied and never placed me on the pay as u go plan for $30 a month. I lost out of $700 in 6 months and cancelled my plan.

Submitted by: Anonymous AT&T customer in Clifton Heights | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
We ordered a samsung ultra s21 online for our nephews birthday. The delivery date was a month out. We were fine with that, so was he. I paid the balance owed and added his phone to our account. Randomly, a week later, an AT&T rep shows up at our house with the same phone we ordered and says it arrived early and she was available to set it up for us. We didn’t schedule this person to come by or talk to AT&T prior to this. She then stated she would ensure AT&T cancelled the other delivery so we would not be charged for a line or an installment plan we didn’t need now that we received one sooner than planned. She didn’t cancel it of course. The phone I ordered online arrived on sept 30. We tried to return it to the store because we didn’t order it as a trade in it was a brand new line. They said no and to get a return label and mail it back. We tried that too. They have yet to confirm they received the phone back and are now saying it is buyers remorse and because the phone wasn’t returned within the 14 day time period. Because of this, there’s nothing they can do to remove the charges or the installment plan. It is not buyers remorse though!!!! This is a mind game. How can this be real life? There’s so much wrong with this. I didn’t order two of the same phone for my nephew. I didn’t schedule their rep to come to our house. The phone shouldn’t even be on our account. It has never been used or turned on or even taken out of the box. I have spoken with so many customer service reps. They have all confirmed the line in question has not been activated and there’s no data usage. Yet they WONT. REMOVE. THE. LINE. I just don’t need the line!!! I didn’t order the line. I refuse to pay for it. Now I don’t even have the phone! I gave it back in the same box it came in because I never opened it! I have never been so delinquent before. I do not go back on my bill but I don’t owe $2k. This is not fair. I need someone to listen to me and stop quoting their guidelines. How about y’all just made an oops and y’all fix it?? How about y’all just listen to your customers and stop reading a script. Garbage customer service.

Submitted by: Anonymous AT&T customer in Charlotte | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
I went to the Orange CT AT&T store and worked with Ashley for over 3.5 hours on Saturday October 16th, 2021. I was planning to port my services over from Verizon due to my account being compromised. Ashley took my Samsung Galaxy S20 Ultra as a trade in for the Nite 20 Ultra. When I questioned why my brand new S20 only received a value of $190, she said it was because I was getting $1000 off the Note. Before I left the store, I got two emails stating there was an issue with the porting of 2 of my other lines. I read the email to her, she said it has to be an error because she put everything in correctly, I read the email to her, but she didn’t care. About 2 hours into my process, she stated she had to leave at 7 so I needed to hurry up with my selections; I asked to work with someone else so she can go about her business, but she refused and as a result messed up my order. The following Wednesday, October 20th, I called customer service and spent close to three hours on the phone, thinking the issue was fixed, but I kept getting the same error message so I called again the next evening after work and spent another two hours getting put on hold and transferringback and forth. By then I received a bill emailed to me for $144. I asked questions regarding the high amount and hot nowhere. The representative told me it was because the other lines hadn’t been processed yet so I was being charged a higher rate as a single line since I only had one line active. I asked for a manager, she put me on hold and got the manager, but he refused to get on the phone to speak with me. He simply told her to tell me I needed to go back to the store I got the order processed at because they’re the only one who could help with my concerns. Hearing that, I contacted the store and spoke with a guy who told me manager wasn’t available and that I needed to come to the store tomorrow because they’re closing soon. I went online that same night and canceled my pending orders, contacted Verizon and ported the active line back to them. I went to see Ashley the next evening after work. Explained my frustrations and hours spent with customer service and asked for my S20 Ultra back so I can return her Note back to her. I had it boxed up and manufacturer reset and everything. She told me she couldn’t give back my phone because the trade was final. I called corporate customer service, spoke with a guy who assured me he’d help me. He was on the line when he connected the call to the trade in department, but the lady Jennifer, stated as soon as she told him they don’t deal with returning a trade he hung up. Abraham or Ibrahim was the acting manager at the store, once they heard I was calling corporate, they asked for me to give them a moment. Ashley came back out with a paper showing my phone was shipped; however when I tracked the UPS tracking, it said “label created” and dated that same day I went in, asking for my phone back. I told Ashley I was not going to lose so it’s either they return my phone back to me or I keep the note. She said they couldn’t give back my phone so I walked out 3 hours later and kept the Note. On my way home, I called customer service again and spoke with a representative who transferred me to a supervisor. After multiple holds, she said she could only resume my service and waive the $144 charge, but was told they cannot return my S20 back to me because the trade is final. I hung up the phone and did not answer she called me back to resume the line.
I now have a bill for $1166 meanwhile they have my brand new Ultra S20 that I only traded because of an ex hacking into my phone and constantly accessing my emails. I would like some help in getting this charge reversed please. I spent at least 10 hours, trying to resolve this matter on my own, but AT&T did not care to work with me.

Submitted by: Anonymous AT&T customer in Lantana | Read more AT&T complaints


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What AT&T did:
They kept telling me my bill was only supposed to be a certain amount and it kept going up every month. Told me my phone was covered and I kept getting charged for it. So now I owe over 1,000$ because I left them due to not fixing my account repeatedly.

Submitted by: Anonymous AT&T customer in Stafford | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
I have been double billed for service due to an error with accounting software within AT&T. Their automatic payments were charging by debit card and confirmation code of successful payments were provided and on the same day, unsuccessful payments which would then add the same payment amount to the balance due. In October 2021, I made two payments, one on Oct 25 for $536.73 which was an autopay and cleared and an additional payment of $300 after I received a text message alert stating service was to be suspended for non payment. After looking deeper into the matter, if an unsuccessful payment attempt was made, AT&T software would add the same amount of the unsuccessful payment to the balance due. I have only had service with AT&T since August 2021. Payments have been $304.24 August 25,$319.08 Sept 25, $536.73 Oct 25, $300 October 29. Service was suspended and a balance due on the account is $446. Payments have been made, technically I have already overpaid.

Submitted by: Anonymous AT&T customer in Fort Myers | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
I came into an AT&T emporium located on 3709
{{ address hidden }}, 57106 and was greeted by the store manager Chris. I explained to Chris that i was interested in getting a Samsung S21 Ultra 256gb or 512gb. Chris said he knows for sure they cant get the 512gb but they can order the 256gb for me. I agreed and he sent one of agent to assist me with the application process. About 30mins later my credit was ran only to be informed not only store cannot order the phone but Samsung dont even manufacturer it anymore. Chris didnt even have the guts to come out and apologize to me. His agent then explain to me Chris didnt know because he just got back from a 2 weeks vacation. What a bogus excuse especially from a store manager.

Submitted by: Anonymous AT&T customer in Sioux Falls | Read more AT&T complaints


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What AT&T did:
They over charged me for 7-9 months charges range from 300-600 per month I traded in a phone for a new one my and my sons was supposed to be free this caused me to go in debt and lose I asked for help the whole time cause I had problems with my service and account I talk to 100 different people reps and supervisors with no help in sight and ppl tell me different things

Submitted by: Anonymous AT&T customer in Middle River | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
The promised me that my bill wouldnt be high and im still paying ridiculous amounts i was almost done paying my daughter’s phone and still can’t finish paying they promise me that they would give me credit and never did

Submitted by: Anonymous AT&T customer in Hobbs | Read more AT&T complaints


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