AT&T Claim for Compensation

AT&T Claim for Compensation

What AT&T did:
Yes they always give me a problem with my phone bill one tell me this other one tell me that like for instants they told me it was gonna give me till the 30th pay my phone bill but I woke up yesterday morning my phone was off off

Submitted by: Anonymous AT&T customer in Morganton | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
About 9 years ago some phones I got were stolen from my car. I filed police report and everything. AT&T still charged me over $3,000! Things like this are suppose to be covered under the insurance plan which I also purchased.

Submitted by: Anonymous AT&T customer in Pace | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
I used AT&T official customer chat and spoke with an agent. I told them I lost my phone and needed a replacement they told me there was a problem with my insurance. I stated I’ve been a customer for a long time and have had many phones with them and always get the insurance. He said he would look into it and speak with his manger. When he came back on chat he told me he fixed the issue with my insurance and that I would have to wait 30 days and I would receive my replacement phone. He then stated that since I was an employee and he fixed my insurance if I could do him a favor and let him send me two watches and to just take them back when I receive my replacement phone. I told him I really don’t want or need watches and that I just want to receive my replacement phone for I lost and am still paying for. After telling him multiple times I didn’t not want any watches and only wanted to start a claim for my phone. He once again reassured me in writing that I would have no issues getting my replacement phone since him and his manger fixed the issue. A few days go by and I received two watches on the mail I immediately drove to the closest corporate store to return them cause all the att stores in my town and the towns close to me are not corporate stores and wouldn’t take the return. A few weeks go by and I get the bill and I was charged for the watches and when I submitted my claim for the replacement phone it was denied. I feel I was purposely misled and lied to. They use very deceptive practices on their customers and I have spent months calling and being hung up on and disconnected on while still having to pay for services they didn’t provide. I have everything in writing.

Submitted by: Anonymous AT&T customer in Fairfield | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
I was sold and upgraded phones and switched carriers through in home salesman. Phones were great but after switching I continually dropped calls and would lose service or not have any bars or internet. I work remote and use my phone for business. This cost clients and time. Long hoops to jump through to prove att was at fault through network, finally I was told they would take the phones back. Before I could they billed me in full and rejected taking the phones back even after we switched carriers and bought new phones

Submitted by: Anonymous AT&T customer in Naperville | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
I bought a cabin as an investment in February. The address is {{ address hidden }}, Evergreen, Colorado 80439. I am re-building the cabin to rent. I have people working on the cabin. On June 5 – three and one-half months after I closed on the property – CenturyLink provided internet service.

The cabin is uninhabited and under construction. There is no television or telephone on the premises. I engaged Century Link so the workmen would have wifi service.

I pay all my bills on the 20th of each month. I had not received a bill from CenturyLink for their 2 weeks of service so I called on June 20 to pay my bill. At that time, CenturyLink said the bill was over $600!! I was told it was for services supposedly provided by AT&T and DirecTV.

I never ordered any service from AT&T/DirecTV. There is no television on the property. Somehow AT&T/DirecTV is providing satellite services without benefit of a satellite dish.

I have spent many, many hours on the phone being shuttled between departments, both within AT&T and DirecTV. I was told to take 2 forms of ID into one of their stores and it would be fixed. I drove down the mountain to the store. The kid at the store could not provide any more help than anyone on the phone and he asked, “So what do you want me to do about it?”

On numerous occasions, I was referred by Customer Service people to the fraud department. No one could ever help me there either. After many, many conversations with people in the fraud department, I was told to fill out a form. Which I did. The form was returned with the statement AT&T could not help me; it wasn’t their problem. Told to call DirecTV.

Which of course I did. But DirecTV apparently does not know they are separate from AT&T because they kept sending me back to AT&T.

Because I did NOT ORDER these services, I have no account number. Nor do I have the answers to “security quedtions”. Nor do I have the 4 access numbers. And when I CANNOT provide the answers to these questions, I am ALWAYS INFORMED nothing can be done for me.

But they keep billing me. When I try to pay my Century Link bill, they insist I must pay the AT&T/DirecTV bill. Of course, when I tell them no services are being provided, they become aggressive. Now I am being told, if I don’t pay, CenturyLink will cancel the account. And that my credit rating will be damaged.

Why cannot a company stop their own mistakes? Why is my service AND CREDIT RATING threatened by NO FAULT OF MY OWN? It is not fair that some giant corporation can do whatever it wants and I HAVE TO PAY FOR IT?! MY BILL KEEPS GROWING and they have NO RECORD of ever coming to the property. They have never set up a satellite dish. They have never delivered a receiver, which is necessary to transmit their programs.

I just want AT&T/DirecTV to remove their bill from my CenturyLink bill. CenturyLink is now threatening to cancel my account if I do not pay the AT&T/DirecTV bill.

And if I pay, AT&T/DirecTV will just keep billing me FOR SERVICES THEY CANNOT POSSIBLY DELIVER. And I’m supposed just to keep paying?

Submitted by: Anonymous AT&T customer in Evergreen | Read more AT&T complaints


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What AT&T did:
Prices are not how they say they are they told me $65 a month turned out to be $150 a month the connection is terrible and steady going in and out when I’m on calls on my laptop and everything horrible service

Submitted by: Anonymous AT&T customer in Rosedale | Read more AT&T complaints


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What AT&T did:
Moving cross country I signed up for fiber internet service to be set up at my new residence by ATT for nov 11. Nobody showed up. Spoke to supervisor for hours trying to get service abs he set up install for following day . Again nobody showed up. After 2 weeks and over 20 hours on phone I’m still not able to get internet at new residence even tho it was promised to me. I have no been able to apply for Jobs or use anything in my house due to everything running off wifi. It has been a complete nightmare

Submitted by: Anonymous AT&T customer in Austin | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
my account is increasing, while our service lags more daily, however my plan was changed several times(downgraded) without my consent and they claim unlimited yet their speeds may be reduced if they’re traffic gets busy for the remainder of the billing period??? i’m not sure what their deal is but nothing they’ve been charging me is anywhere close to what i was quoted compared to what i’m recieving.

+ stress+time lost and remove $517.25 debt owed. its a small business account and their closest tower is 17 miles away now because the one 1-2 miles away was down for maintenance since i started my account
in july

Submitted by: Anonymous AT&T customer in GREAT FALLS | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
I requested for a device upgrade on ATT.com as an existing customer on October 13 . I did receive the devices October 18th but ATT were unable to activate the device due to some technical reasons on their side.

It has been more than month. I spoke multiple customer support personnel and for many hours for multiple days but they have been just opening internal tickets and pushing me back with no resolution. I have told them that it is affecting my work as I have to use authentication apps. It has caused frustration and still nobody is looking or trying to help.

The upgrade is iPhone 13 pro.

Customer service has even given false information but there is no way to make them accountable. Some of the conversations have been recorded as well.

I have some internal ticket numbers as well.

They always say we are so sorry that you are having to go through such a thing.

I am asking to get issue resolved and give me a credit of $500 for making me go through this painful experience even as I type this.

Submitted by: Anonymous AT&T customer in Ashburn | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
AT&T customer service representative called her boyfriend to fight me. During the confrontation The Boyfriend busted my Samsung Galaxy Note a ultra. I did call the police however nothing was done. AT&T is saying I owe them 2,000 for the device, but my number was stolen, and I had to report ID theft because 13,000 was stolen out of my acct.

I would like my number back that was ported out without my authorization.

Submitted by: Anonymous AT&T customer in Uvalda | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
I upgraded my phone to iPhone 13 pro max. It was delivered on 26th October but I did not receive the phone. I have been following up with ATT for last 4 weeks with poor response from customer support. At this point I don’t have a phone in hand and literally frustrated

Submitted by: Anonymous AT&T customer in Minneapolis | Read more AT&T complaints


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