What T-Mobile did:
On Oct I activated a data plan 100gb to use with my WiFi pocket device. After attempting to get the device unlocked by AT&T and not getting any results I called T-Mobile less than 3 days after activating my account. I advice the CSR I didn’t want to pay for a service I didn’t use. CSR told me I wouldn’t be charged if I put device on hold. A month later I was charged $50 for the service. I called again and was told I needed to terminate the plan in order not to be charged. I was also told since I never used Data and was given erroneous information I would get a refund. Never got the refund, I called again they said I got a credit and they would request a refund may take up to 5 business days. Again no refund! I called today and was told it was denied. I was told the denial reason was that it wasn’t T-Mobile Policy. The supervisor today grabbed a bag of chips pretending that there is static on the phone when clearly there wasn’t. Very Rude! Horrible customer service and giving out incorrect information in order to scam people from their money. I’ve been on the phone waiting, taking time from work to get this issue resolved. I need a resolution asap! I shouldn’t, no one should have to constantly call to get an issue that could have, should have, must have been resolved the first time over a month ago!
I’d like what I paid, extra for the headaches they caused plus your fee repaid to me. I paid $50
Submitted by: Anonymous T-Mobile customer in Bartow | Read more T-Mobile complaints
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