T-Mobile Claim for Compensation

T-Mobile Claim for Compensation

What T-Mobile did:
I bought a iPhone 12 Pro last year. I bought the phone outright. It’s been several months of trying to get the phone unlocked and they keep giving me excuses and refusing to unlock. I keep getting Mixed responses that the phone is unlocked or they can’t help. I’ve been to several places including Apple itself. The phone is brand new an now I can’t use it.

Submitted by: Anonymous T-Mobile customer in North Dartmouth | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
T-mobile continues to give me the run around i was billed 3 times in one month 11/8 11/21 and 11/22 all totaling over 400 dollars with no explanation why or returning my funds. They continue to bill me from my old account which is no longer active they continue to waste my time and effort in trying to get back my funds

Submitted by: Anonymous T-Mobile customer in Harrisburg | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
On Oct I activated a data plan 100gb to use with my WiFi pocket device. After attempting to get the device unlocked by AT&T and not getting any results I called T-Mobile less than 3 days after activating my account. I advice the CSR I didn’t want to pay for a service I didn’t use. CSR told me I wouldn’t be charged if I put device on hold. A month later I was charged $50 for the service. I called again and was told I needed to terminate the plan in order not to be charged. I was also told since I never used Data and was given erroneous information I would get a refund. Never got the refund, I called again they said I got a credit and they would request a refund may take up to 5 business days. Again no refund! I called today and was told it was denied. I was told the denial reason was that it wasn’t T-Mobile Policy. The supervisor today grabbed a bag of chips pretending that there is static on the phone when clearly there wasn’t. Very Rude! Horrible customer service and giving out incorrect information in order to scam people from their money. I’ve been on the phone waiting, taking time from work to get this issue resolved. I need a resolution asap! I shouldn’t, no one should have to constantly call to get an issue that could have, should have, must have been resolved the first time over a month ago!

I’d like what I paid, extra for the headaches they caused plus your fee repaid to me. I paid $50

Submitted by: Anonymous T-Mobile customer in Bartow | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
On nov the 18th $340 was taken out of my account off my card so I called know knew nothing about it so T mobile customer care informed me to go to the local store to get a refund well I did .after reaching the store they informed me to call this no after getting back home I called was informed to go back to the store after reaching the store I was informed to call my bank to do a dispute my said it wasn’t there place it was on T-Mobile because it would take 10 business days so now suing them is gonna cost them way more than 340 that they owe because I’m having to borrow from people that had to last me 2weeks I’m tired of people taking advantage of me.

Submitted by: Anonymous T-Mobile customer in Tishomingo | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
I had canceled an account thru tmobile but apparently the person on their end didn’t know how to do the job they ended up taking 135 dollars out of my bank account and refuse to give it back I was told it wasn’t canceled in their 30 day policy but it was but they didn’t do it right so then was told I’d get my money back then was told it was denied then told I’d get it again they have been nothing but rude to me and have stolen my money

Submitted by: Anonymous T-Mobile customer in MASON CITY | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
Made me pay off to phones from sprint which is their parent company.
Had 2 phones , hot spot, wifi, and pad.
For94 months we could not receive wifi on phones, TV or home wifi unit intermittently, only. Spent over 9 hours in minutes on phone and finally just had to switch…..then they charged me for equipment

Submitted by: Anonymous T-Mobile customer in Katy | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
I was promised to get an $800 credit for my iPhone 11 and was trading it in for an iPhone 13 mini. I was then told there was something wrong with my phone and they were only giving me fair market value if $180. There was nothing wrong with my phone, I just wanted a smaller phone and now I’m regretting my decision. I keep getting the runaround about how there is nothing they can do and they won’t give me my phone back either. Now I have to pay $420 on this new phone. Also looked up market value on the 12 and it ranges from $400 to $500.

If they cannot give me to total $800 credit which there is $620 remaining since the applied $180 already. Then I would like my phone back.

Submitted by: Anonymous T-Mobile customer in Holiday | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
I was with T-mobile less than a month maybe month. I went back to metro pcs. When I switched back t-mobile sent me a bill when I had already paid for the month I used.now its in collection. I was told I wouldn’t pay until the next month????

Submitted by: Anonymous T-Mobile customer in Northeast maryland | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
I have two missing CASH payments paid in store and there is no record at all on my account I have sent in the receipts I received at the store EIGHT times now and they come back saying I didn’t submit them. It’s now saying I owe eight hundred and something dollars and I do not believe I do. My missing payments were one 08/08/2021 in the amount of $509.95 and again on 09/12/2021 in the amount of $376.10 I also made another payment but can not find the receipt for that payment but it was $410 something including new privacy screen protectors all paid for with cash at the Saratoga springs utah store. This is unacceptable and a receipt should be proof enough for my payments especially due to them being cash payments. I have been in the store chatted and called numerous agents and no one can seem to help me or get this resolved I am NOT going to be ripped off that much money and then be told that I owe and have late fees adding up. I’ve tried resolving this EIGHT times I think that’s enough. I was paying for my phone bill I had a past due balance as well hence why the payments were larger than my normal bill. This needs to be resolved or I will be suing.

Submitted by: Anonymous T-Mobile customer in Saratoga Springs | Read more T-Mobile complaints


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