What Capital One did:
I used to have two separate credit cards through Capital One, and for two years never missed a payment. Then, on the news there was a huge story about how somebody stole personal info and social security numbers of 90,000 Capital One customers in a data breach. Didn’t think much of it, until I got a letter in the mail a couple months later stating that my social security number and information was in fact one of the numbers stolen during data breach. All I got in return was a letter from Capital One apologizing for this and a free one-year subscription to TransUnion credit monitoring company. Shortly after, both my accounts were closed and I learned that I was overdrawn $1,200 on a card that only had a limit of 600. And my second card was overdrawn $1,000 and only had a credit line of about 400 to $500. When I contacted Capital One they concluded that it was no fault of theirs and that I owed them the sum of $2,500 Plus. To this day, those accounts are in collections and I never got the chance to fight it.
What would you like the company to do to fix the problem?
And all I want in return is Capital One to take accountability for their actions, and pay off the two debts they have charged me with.
How would you rate your experience with Capital One?
⭐️ (1/5 stars)
Submitted by: Anonymous in Washington | Read more Capital One complaints
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