Airbnb Claim for Compensation

Airbnb Claim for Compensation

What Airbnb did:
I had booked an air bnb with a host on October 1st, I had to cancel as I had come into contact with a person, who had come into contact with someone else with covid-19. At this time I had contacted the host and let them know of my reason, they said to contact Airbnb and that they should be able to get me a refund. As I did so the air bnb support person had stated I’d receive a refund in 10-14 business days. I received no such refund, I had called back and came to the agreement with the host that we’d rebook which was fine with me. Unfortunately when the time came when I wanted to rebook I was unable to come into contact with the host as it stated “this person is unable to receive messages from you” I’ve contacted air bnb multiple times since then requesting a refund, but everytime I am denied, as they state they are following their hosts cancellation policy. The problem that I am having is that I have come into agreement with this host twice now all for them to avoid communication with me and having Airbnb leaving me out to dry.

Now I am a first user of air bnb, no prior history until now, and the cx support team is unreliable.

Submitted by: Anonymous Airbnb customer in Ottawa | Read more Airbnb complaints


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Airbnb Claim for Compensation

What Airbnb did:
I bought 4-$500 airbnb giftcards and added them to my account. I had my airbnb account for over a year, my first booking was May of 2020. I made my second reservation in the end of october for 9 days. After booking my remaining balance on my account was $346.74, which we had intended on using at christmas time. We checked in on friday the 29th(october), on the 30th i received email regarding paying the pet deposit;it would not allow the gift card for this payment so we used a credit card. On the 31st I recieved a email stating that my account had been restricted pending further investigation. It has now been over a month, I have been transferred to 40 different customer service reps, special teams managers, and “other” special managers who are all transferring me to the correct department who ends up sending me the same email ive gotten 20 times already. My account has now not only been blocked but also deleted from the platform and was told by a rep named phillip today that there was no way to get my remaining balance back and he didnt have the ability to look at the notes regarding the suspension or information pertaining to that. They claimed I or someone/something violated their terms. Not once have they told me what the violation was, how it could be fixed or anything but the fact that my account was blocked and now Im out over $300.

Submitted by: Anonymous Airbnb customer in moore | Read more Airbnb complaints


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