What Airbnb did:
I had booked an air bnb with a host on October 1st, I had to cancel as I had come into contact with a person, who had come into contact with someone else with covid-19. At this time I had contacted the host and let them know of my reason, they said to contact Airbnb and that they should be able to get me a refund. As I did so the air bnb support person had stated I’d receive a refund in 10-14 business days. I received no such refund, I had called back and came to the agreement with the host that we’d rebook which was fine with me. Unfortunately when the time came when I wanted to rebook I was unable to come into contact with the host as it stated “this person is unable to receive messages from you” I’ve contacted air bnb multiple times since then requesting a refund, but everytime I am denied, as they state they are following their hosts cancellation policy. The problem that I am having is that I have come into agreement with this host twice now all for them to avoid communication with me and having Airbnb leaving me out to dry.
Now I am a first user of air bnb, no prior history until now, and the cx support team is unreliable.
Submitted by: Anonymous Airbnb customer in Ottawa | Read more Airbnb complaints
More complaints about: