What Ally Financial did:
purchase a van and financed with ally on 6/21/2016 for $16,625 i was in a head on Collision September of 2017 with my dodge Grand caravan fully insured with GAP insurance. i worked with Crumbley *****, Geico and National Auto Care to pay the vehicle off the value at time of accident was for $11,315; of which Geico paid $8908.73 and National Auto care paid the remainder the value of the load at that time im overly frustrated because currently Ally has written off on my credit a balance of $4292.00 after being paid Via Gap insurance and im requesting it be removed as settled. call after ive been pushed arround when i asked about the balance hung up on and never a call return or information after requesting additional detail
What would you like the company to do to fix the problem?
i would like this debt to be consider settled due to already receiving gap payment and insurance payment and after all these years of consistent bad customer service and destroying my credit file i feel this is the only way i will stop feel that this is the worse finance company ever and spreading my horrible experience.
How would you rate your experience with Ally Financial?
⭐️ (1/5 stars)
Submitted by: Anonymous in North Carolina | Read more Ally Financial complaints
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