What Cash App did:
I purchased Bitcoin with the expectation that I could withdraw that Bitcoin at my discretion, and there was no indication by Cash App to the contrary, until I had purchased it, (and paid a $15 fee.) Then to withdraw, I would have to verify my identity, which I tried to do, but they kept rejecting my state issued ID. The only other recourse to have access to my money was to sell the Bitcoin, paying another $15 fee, and cashing out to my bank account, paying another $15 fee. So I ended up paying $45 for absolutely nothing. I tried contacting support and got an automated response saying they would get back to me shortly, and that response never came.
What would you like the company to do to fix the problem?
Refund the approximately $45 in fees they charged me.
How would you rate your experience with Cash App?
⭐️ (1/5 stars)
Submitted by: Anonymous in Minnesota | Read more Cash App complaints
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