AT&T Claim for Compensation

AT&T Claim for Compensation

What AT&T did:
I paid $500 down on a new phone. I have bank records and receipts from the ATT store to corroborate this. They are charging me twice as much as I am supposed to be charged for my monthly installment because they claim that I only paid them $240. They claim that they do not have any record of my bank transaction and that they have no way to verify my reciept. They refuse to address the problem and I have spent countless hours on the phone trying to have this resolved. I have lost time from work and more important matters that have caused me to lose money. I have all of the phone calls with AT&T recorded.

I want to cancel my contract and have the transaction that they claim not to have record of, refunded to me and I will return the phones.

Submitted by: Anonymous AT&T customer in Las Vegas | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
This is more than just a financial case it is also an ADA case because as an ATT customer who has recently become totally deaf, I have to go in person to the same ATT store where my requests to speak to a “manager” or have the sales associates contact someone in customer service who would listen to my billing problems that I have been trying to resolve without the decency of someone actually looking at my statement. Even then the idiot salesman kept saying it must be my bank’s fault until I had him read the ATT code charge on my actual computer bank statement. I may seem stupid, but I was a bookkeeper for a large company and handled payroll, the corporate checking account and payables so I do know how to read a bank statement! The billings come out of my account at 2 separate times during the month although ATT only sends me a text once a month that my payment was successful. I never received any text about a 2nd payment being charged by ATT on a different phone number so wasn’t aware of the charges as I never look at my bank statement details very often. I brought in my bank statements as requested by the same salesman and for at least an hour THEY DID NOTHING WHILE A COMPLETELY DEAF, OLD, CRYING, FRUSTRATED WOMAN BEGGED FOR THEM TO CONTACT ANYONE TO ASSIST ME. The young salesmen I spoke to on numerous occasions just acted like I wasn’t there weeping in the middle of their store. OK I understand and apologized to them repeatedly because I understand their main job is to sell phones, but I was humiliated and degraded in front of a store of customers coming and going while I waited and tried to get someone to reason with. I also requested what I considered to be a “reasonable accommodation” under ADA perhaps for one of the salemen to sit with me in an area of the store more quiet, at least a couple of chairs or move a table because I need someone to write or speak into their phone so I can read their answer to questions. Absolutely not would they do this, I just was stuck out there for all the customers to look down on or worse try to avoid making eye contact. I was there for over an hour crying. After all that, when my answer was relayed from customer service who talked repeatedly with the salesperson, but REFUSED TO COMMUNICATE WITH ME! the salesperson finally told me to leave as “someone will send you an email” I could barely drive home. I was hysterical. I recently became totally deaf and it is horrible especially since I was a private tutor who volunteered for years tutoring poor kids whose parents couldn’t pay and now I need help and get treated like this? What if that was your mother or grandmother? What amount of money compensates for that treatment? I didn’t ask or do anything to wake up totally deaf; it just happened. As far as the original financial complaint, I can only afford a flip phone with talk/text for $30.00 per month while the welfare crowd are rewarded with FREE I-phones & unlimited internet and my friends with money all have I-phones. I don’t want one, but I do want to be refunded for paying for an old phone number that ATT didn’t bother to remove from being paid from my debit card when I changed my phone number 3-4 years ago. I only just found this out because I am what is called a pre-paid customer although my checking account is billed via a debit card each month and I receive a text stating something like “congratulations your payment was successful” so I never check that bank statement since there have been no problems. At the end of October, 2021, my current flip phone was turned off because the payment wasn’t made. This made me go into my bank statement. It turned out my out of state bank issued new debit cards and I never received one. After reviewing the details of my past bank statements I noticed a completely separate charge from ATT taken out usually about 2 weeks after the first charge except, I never received any texts about these second payments. I figured out that when I donated my old flip phone and got a new number the salesperson who set up the new payment for the new phone number obviously didn’t cancel the old payment. I have no idea if someone is actually using a phone # that I am paying or ATT is just taking my money. The amount only equals about $360.00 per year, but over 3 years that is a lot of money for someone who has little income to pay for everything. This may not be a big case as far as getting my refund, but ATT needs to be held accountable to treat all their customers even the old, poor and those with disabilities which professionalism which includes dignity and decency. What if it was your mom or grandmother? I have no children or family. I can no longer bear to go to the ATT store in Springfield and try again, but the money was taken due to ATT’s mistake. I also researched online and ATT brags they have a special section of employees who are there especially assist the elderly and/or disabled customers. The salespeople should have put me in touch with them as I repeatedly asked if just such a department existed. I can’t call any of the ATT complaint lines because I am deaf so hopefully arbitration can help me. More importantly, ATT has the money and the resources to train their employees how to deal with customers who need reasonable accommodation of whatever kind. This is shameful from a corporation this big. I would have been fired had I treated any customer disabled or not like they treated me. (I once worked at the earliest cell phone companies and we cared more about keeping customers than selling phones!). Thank you for at least letting me tell someone.

A huge apology and guaranteed that those 3 employees will be dismissed. I also wish to be contacted by to ATT’s corporate officer in charge of ADA compliance regarding ATT’s responsibility to make reasonable accommodation for any disabled person who requests it. I want to know what procedures ATT must follow and what standards they are held to according to ADA.

Submitted by: Anonymous AT&T customer in Springfield | Read more AT&T complaints


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What AT&T did:
I upgraded my phone in September to the new iPhone 13 pro. At the time they had a $1000 trade in credit which they said I qualified for. I went ahead with upgrade abs was sent new phone . They said a box would be sent to return old phone. They never sent box. I called them because I was being charged for new phone even tho it was supposed to be free on my monthly bill. They admitted and noted the account that there was an error on their end for not sending out box to return old phone and I should be entitled to $1000 credit. They claimed because it had been over 30’days they choukdnt apply the monthly credit anymore but they would credit my account $1000 by 11/22. The credit was never applied so I called them back and they said that the credit was denied and they wouldn’t be crediting my account. Basically told me even tho it was their fault I’m out of luck

Submitted by: Anonymous AT&T customer in Austin | Read more AT&T complaints


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What AT&T did:
I was at Sam’s club and I was offered 3 new phones with a good deal. At the spot I payed 165.00 dollars and my monthly payment will be 149.00 dollars for the 3 phones.the representative told your next bill will be in 45 days also I have 14 days to returns if I am not happy. After 10 days I received a bill for 285.00 dollars due immediately. So I wnt back to Sam’s club to speak to the lady , before the 14 days expire i was told that the lady will not be coming back. I complained to Sam’s club manager. And she got hold of the escalation department and took my claim and advise me to sent the phones back to AT&T and I did the next day. 3 weeks later AT&T sent me a new bill for 2200.00 but they took 1500.00 off the bill the coast of the phones and I left with 716.08 to pay for a phone never used and also paid 164.00 upfront. My new cell # is ***-***-****.
Thank you

Submitted by: Anonymous AT&T customer in Las Vegas | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
They did absolutely nothing I contacted them notifying them that my device was not working properly and that it look like I have been hacked detail to them what was going on that my phone would not reboot or update in it my investment accounts had started to get hacked into. Then the next thing you know all my investment accounts are getting shut down and I’m seeing a my money being moved somewhere. I got hacked by Qualcomm. I still can’t get them off I don’t know how to fix it. I got hacked through AT&T through Qualcomm for my phone that I had gotten for my food stamps through the state of Arkansas. It’s so scary and sad when it’s very people that you have to trust that you simply can’t trust with your information. I’m a full-time student I rely on my phone to do my work so it’s ruining my life.

I would like to know how they’re going to call me save me $400,000 to send news in and out of my account? I complained AT&T several times only to get hacked by people in the middle of a conversation trying to talk to them fix my phone. So as I’m calling AT&T that I think is in TNT I’m calling a group of hackers and getting all the information that they possibly could need that and even worse told him at least take everything away from me and that’s what they’ve done me not having my phone problems not having any money I’m 38 yrs old women homeless right now because of this. I am a full-time student working on my bachelor’s degree in environmental regulation and law I am disabled I have epilepsy

Submitted by: Anonymous AT&T customer in Fayetteville | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
Upon noticing recurring fraudulent charges on the Visa debit card ending with ********, I called and reported the fraud to ATT and Wells Fargo. Considering there has been no action taken to return our funds and stop the fraud. I’m taking the next steps. This amount puts employees’ livelihoods at stake. It is now creating late payments and penalties from our insurance company Humana. The total amount owed exceeds our monthly premium payment and Humana is threatening to drop our group insurance. Total fraaud charges $15664.81

Submitted by: Anonymous AT&T customer in Roswell | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
I have paid multiple times for service , just to be told that they could not find record of the purchase and I had proff but only to be hung up on I called back several times to try and explain and try to work the problem out only to be Huns up on again and I also tried to talk to an online specialist for help only to be talked to very rudely and dismissed on their web site, very rude and uncaring people and place of business

Submitted by: Anonymous AT&T customer in Middlesboro | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
I initially started service for the first time with AT&T/Firstnet in in September 2021. I transferred over from another carrier which was a terrible mistake.
I purchased equipment that I tried to return after a couple weeks that was not working for me. At the time I was told that the equipment could not be returned and I was treated rudely with hardly no explanation, no one would give me supervisor or manager’s information. But one employee did give me a area managers phone number, but still to this day no one has not been any help to me and I was on the phone yesterday for four hours and still no help.
They had charges and lines still activated on my account that should have been taken off back in the beginning of October and until this day they showing a almost $500 balance on my account.
I really don’t appreciate this and especially being a veteran and a first responder, I deserve better service than this because I provide better service to others.

Submitted by: Anonymous AT&T customer in Durham | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
They came to my house and told me that if I switched over to their services I would have better service and be paying the same amount as my last service provider but all I been getting is bills for over 300 f or two phones. I have called and problem still not resolved and to top it off one of the lines is for my business and I would go back to the other company but they told me I had to trade my other phones in now I’m out if a phone and loosing customers but I don’t have a phone all I want is for something to be done because I’m loosing money

Just want them to right the wrong that they did and give me something for my troubles

Submitted by: Anonymous AT&T customer in Raleigh | Read more AT&T complaints


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AT&T Claim for Compensation

What AT&T did:
At first one of the representatives misled me and my wife with the pricing that we were going to pay per month and after we received equipment that we tried to cancel before being shipped to us they charged our account without us having any type of service from them

I want to sue them for stress and for illegally charging my account

Submitted by: Anonymous AT&T customer in Camden | Read more AT&T complaints


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