T-Mobile Claim for Compensation

T-Mobile Claim for Compensation

What T-Mobile did:
I bought a new S20Ultra 750 down payment then leased the rest. I cracked my screen it was insured, got it back several issues visit most T-Mobiles n area found out they sent me a refurbished phone, so they let me send it in again, only to fix the problem but same refurbished phone, well I cracked the screen again months ago tryed to get it fixed because I’m still paying insurance no parts no stores in Louisville, KY where I live they told me they were backed up 3 months so I waited I’ve been back periodically but now my phone is progressively worse off the screen has no functionality but I still have to pay for my service and still paying insurance which I wasn’t even able to use. I haven’t made last payment now no service not to mention I had to get another phone and it was my work phone as well I’m self-employed (have proof). Lastly they suggested to pay 275 $ deductible and they could get me a new one but why if screen was fixed, like it should of been, a new phone would of never been a option and more money out of pocket for companies neglegence.

A new phone and to be credit all these monthly insurance payments I’ve been making since the issue and I had something out in my file as well twice

Submitted by: Anonymous T-Mobile customer in Louisville | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
T-Mobile expert and few of them who spoke to me earlier gave me a price of $140 for two lines I specifically asked them 4 times if that’s my final total pay for the month and they said yes and then I was charged a completely different price and my bill went to 234$ they fixed it and brought it down as they said it was incorrectly set up and then later said it will now be 177$ per month and that price told to me isn’t right

Cut down my bill charging me 40$ more every month

Submitted by: Anonymous T-Mobile customer in Alexandria | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
The store manager very rude they didn’t know what to do they need to be fired the store manager the worst I went in wanted new phone new number and email. I didn’t want any I cloud from old phone I left with the new phone with all my old stuff on it. Wasn’t even blank phone the were rude confused Jeff Manager at Sapulpa Oklahoma should be fired along with the rest of staff it took 3 hrs and still didn’t get what I paid for. I tried to tell the 5 people that came after me to leave. But since I had already given them my money tough stuff. Tried to call T mobile for three days on hold for 4 hrs they never called me back. T mobile has sure not impressed me. I drove the next day to Sand Springs Okla they were top notch super super friendly. I returned the new phone and they made sure everything went smooth. I recommend Sand springs Oklahoma there fantastic. The manager and staff I Sapulpa should be fired. They were so rude I’m going to tell the world Sapulpa Oklahoma T mobile are the worst would never ever recommend Sapulpa. Someone needs to step in. Your company doesn’t care about calling customers back remove it from your add it’s a lie. On hold 4 hrs 2 days in a row. Two days of call back you guys are liars. Your adds are misleading.

I want a phone call with an apology From a supervisor over Sapulpa okla T mobile store and I want to talk to a supervisor in person since you pride your company in customer service and call back it’s a lie. ***-***-****. Shut Sapulpa down you lost a phone sell because of the attitudes and treatment.

Submitted by: Anonymous T-Mobile customer in Sapulpa | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
In April and August 2021, I received notices that my social security number had been posted online along with my name and email address. This information had been released in T-Mobile’s data breach, which I can never change.

I’m a data protection professional based in California, so I know that California data breach laws allow private right of action and statutory damages for sensitive data. CCPA allows for penalties up to $750, which I am seeking in full. T-Mobile’s offer of identity monitoring is worthless to me, as I already know that my identity has been compromised as a result of T-Mobile’s negligence.

Every day I live in fear of a SIM swap scam or use of my identity as a result of this breach. T-Mobile’s false reassurance that “no financial information was breached” is worthless, because I could easily have changed my credit card number, whereas my social security number is compromised permanently.

I will not settle for anything besides financial compensation – anything less will be considered an insult and I will take T-Mobile to arbitration if a fair settlement offer cannot be agreed on.

Submitted by: Anonymous T-Mobile customer in Alameda | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
In August I went into one of their stores in grand junction co to open an account, I didn’t have enough money to open my account so I told the associate to cancel my account and I’ll be back to open it when I got the rest of the money I needed, the associate opened my account anyways and it was open for 4 days before I went back to open my account and purchase my phone, I paid for service for 4 days I didn’t have a phone for. The phone I had gotten didn’t work properly, I would receive texts messages hours after it was sent to me, I wasn’t receiving my phone calls, never got notifications I had any voicemails, my mobile hot spot worked only when it wanted to or not at all, my mobile data barley worked. Customer service filed a warranty claim and replaced my phone for me, they said there was a $5 processing fee that would be put on my bill and they would ship my phone to one there store where I can pick it up, when I got to the store and walked in u can feel the tension from the employees there, when I told them why I was there the manger of the store rolled her eyes and said her phone is locked in the safe, when they brought my new phone out of the safe they looked at my old phone saw it had a cracked screen and I explained to them that my daughter dropped my phone that morning causing the screen to crack, they had absolutely no issue completing the claim and told me I owed them $5 to get it from them, I told them what customer service told me about the $5 being put on my bill and they said they can’t do anything to help me I had no choice but to pay the $5 if I wanted my phone. I left and called customer service and told them what happened and that representative told me that I had to pay the $5 and when the $5 is processed I would be reimbursed the $5 and he will add and extra $45 to my account for the troubles I had at that store. I went back the next day with the $5 to get my phone, back to the store I went the day before and when I walked in I got the same tension feeling from the employees that I did the day before. The employee that helped me that day went and got the phone but when she put the condition of my phone on the warranty claim she stated my screen was completely shattered and didn’t work and told me the claim couldn’t be processed when I told her it went through the prior day but I didn’t have the $5 with me that’s why I was back to get it that day she said there wasn’t anything she could do to go replace my broken screen and come back if I wanted my new phone. I called customer service again and told them that the people who work at their stores are rude, what the situation with me getting my replacement phone was and that I’m not going back to that store again. The customer service representative said she was have my phone shipped to my mailing address, she would personally take care of the $5 fee, the $50 I was promised turned into $85 that would be put straight into my debit account for all my troubles, she added money to my T-Mobile account to help lower my bill. I talked to 2 different supervisors on 2 separate days about everything I’ve been through since getting service with them and both supervisors said they would expedite the approval for the cash to be deposited to my debit card, expedite credits to my account, and would start an open investigation on both stores I went to and was treated badly and who opened my account after I told them not to, the last supervisors I talked to promised me the $85 into my debit account with the money being deposited in 3-5 business days, I never received the money in my debit account, she put $135 on my T-Mobile account and told me she would add more for my troubles, I got the $135 on my account and not the extra credits she promised, I explained to her that I am unhappy with my current phone and wanted a different phone cause originally I wanted a Samsung but the associate talked me into getting the Revvel v plus 5 g, the supervisor apologized for that and promised me to waive the fees to upgrade my phone so I would be able to get the Samsung phone I wanted. The most recent call I made to customer was this past week because my phones data and all apps stopped working, my passwords on all my apps wouldn’t work, I could update any apps cause the phone said I had no space, on my phone I checked my micro SD cards storage and the phone said it was corrupted, this is the second micro SD card I’ve had to replace that ended up saying it was corrupted and I lost over 14,000 pictures, videos and memories of my 5 kids, my dead brother and grandma that I don’t have any other copies of and can’t replace, now my oldest child is 19 so it’s a lot of memories I can’t replace I asked for reimbursement on the SD cards cause one was a 64 gig that I paid $25 for and the other one was a 16 gig that I paid $10 for, I told them about what the supervisor said about my phone being upgraded and he said that he would file a claim for the reimbursement of the SD cards and looked at the notes in my account and told me that the supervisor who I last spoke to if she did state I could upgrade my phone and she would waive the fees and upgrade it for free she didn’t put any notes on my account about it, he said he personally talked to her and she admitted that she told me that. He said he would call me back within 24 or 48 hrs personally to give me an update on getting my phone upgraded, the reimbursement, the money that was suppose to be out in my debit account and I haven’t heard back from them at all. I did call TMobile back that very same day about my phone cause again I couldn’t access my apps, my data wasn’t working, I ended up having to factory reset my phone and ended up being locked out of my main Google account, I told them again what I was promised by the supervisor and that customer service representative said he could give me a Samsung phone but I have to open a second line in order to get it for free and pay $100 a month and I could keep my current phone. I told him why would I need a second line for only me and pay more than what I’m paying now, no I want what the supervisor promised me, he kept repeating himself about the second line and I told him I was at my wits end with them and that I wanted their corporate number he gave me an 800 number but it was a different number to customer service not to corporate and that’s where I’m at now here filing this claim.

I’d say $500 for my SD cards, money that was suppose to be put on my debit card, the cost to upgrade to a new phone and the price for the phone I want. But how do I put a price tag on all the pictures, videos and memories I lost and can’t replace because their phone corrupted my SD cards, also because of the stress of fighting with them and the emotional stress it caused me and made me have a panic attack that caused me to have a seizure, how do I put a price tag on that. I would settle for $1500.00 or more, with $500 being for what they owe me and promised me and $1000.00 for the emotional distress they caused me and I’ll let TMobile offer me an amount for all the memories I’ve lost due to their phone cause I can’t put a price tag on the stuff that means the most to me and can’t replace

Submitted by: Anonymous T-Mobile customer in Grand Junction | Read more T-Mobile complaints


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What T-Mobile did:
I love as sapose to get free phone when adding a lot line for 65$ a month unlimited talk yes to data I paid 100 for my internet plus’s another 100 for activation and down payment one case screen saver next month bill was 280 i paid 1/2 was going to pay second half but purse was stolen had to wait on new text showed I owe 70 plus’s reconnection fee I called to pay I have to pay 280 and reconnect fee not had my phone even 3 months yet

Submitted by: Anonymous T-Mobile customer in Madison | Read more T-Mobile complaints


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What T-Mobile did:
So I have the magenta plan which is $75 a month which is fine but I feel like Im not getting my money worth. My calls drops in mid conversation, I sometimes miss alerts as in messages or calls It will say call failed when someone tries to call or message not deliver. I had contacted T-Mobile the insisted that I turn my phone off and on which I did nothing worked. So hopefully someway I can be reimbursed thank you for you time .

Submitted by: Anonymous T-Mobile customer in Chester | Read more T-Mobile complaints


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What T-Mobile did:
I was a former Sprint customer for 35 years but was told i need to get T-Mobile well i work for Comcast and my service could be free only been you cust 2 mth someone in the store forge my name and got a I phone they have been charging me for it i don’t even know what to do with a I phone ive spoke with the store where i got the phone and was supposed to have a callback from the manager well no call and i did let them know i was going to there Corporate office because if wasnt for me being a customer there would be no T-Mobile as i stated earlier i am customer service mgr for Comcast and not only that they have not given me my discount for being a sistering customer it was at the store on JFK in North Little Rock Ark my name is Jamie ***** my number is ***-***-**** and my email is ******@*****.*** thanks im advance but they are getting ready to loose a customer and i would never recommend there company to anyone thanks in advance Jamie *****

Find out who in the store forge my name

Submitted by: Anonymous T-Mobile customer in Little Rock | Read more T-Mobile complaints


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What T-Mobile did:
Switched to T-Mobile and now my phone calls are wonky and texts won’t go through. Could be the phone but I’ve never had an issue with apple before. I’m very upset and feel like I got ripped off. I paid $1,800 in total (a little over because of taxes) I have two lines with T-Mobile now.

Submitted by: Anonymous T-Mobile customer in Middleburg | Read more T-Mobile complaints


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T-Mobile Claim for Compensation

What T-Mobile did:
My EBB active, approved award was rejected by T-Mobile Home Internet while the representatives were telling me that the account was being processed. This caused my account to go to collections. T-Mobile officials put in writing that I had not returned their equipment when I have UPS notification that the company indeed did receive the equipment back and I have acknowledgement from T-Mobile. T-Mobile charged me for two separate home internet lines when it was a simple exchange of 4G to 5G equipment. This affected me financially, emotionally, and hours and hours and hours of stress and aggravation. There appears to be discrimination and gross negligence.
I have sent emails to Oscar ***** in the Executive Office of T-Mobile indicating over 50 names of representative with their identification numbers who continually shared wrong information with me. While I was waiting to hear from the Corporate Office my account was sent to Convergent, a collection agent. After I sent proof that I had an approved EBB Identification number, Byron *****, Sr. Specialist, Executive Response-Team CEO sent the FCC and myself a letter stating the following, “…To qualify for an EBB discount for a Home Internet account, customers must be on an eligible high-speed data plan and have activated service prior to March 10, 2021. Because Ms. Ali activated her account on August 9, 2021, and was not subscribed to a qualifying rate plan, she is not eligible to receive an EBB discount.” This statement hinders thousands from receiving the service; or if upon investigation, others have been allowed to participate in the T-Mobile EBB program, then I have been discriminated against deliberately. On November 3, 2021, an over seas representative named Charlie made refunds, balanced my account to zero, and sent me a label to return the equipment as requested to close the account by November 10, 2021. She did this and I have her email to confirm and the recorded call. However, fraudulently, the account was rebilled internally and sent to collections. As I field complaints with the FCC and the BBB, my reputation was affected making me appear to a person who kept the equipment when I have receipts where the equipment was all returned via UPS. This has affected me financially as I had to secure other internet services, missed out on classes because I could not do zoom without internet, caused my Fibromyalgia to flair up causing tremendous pain, doctors visits, medications, holistic protocols that were expensive because stress causes Fibromyalgia flare ups. Bryon ***** sent me an email on November 30, 2021 and made calls asking me to speak with him. However, when I responded, he did not.
I was promised that my EBB would be applied to my T-Mobile Home Internet account. Thus, I would not have had to pay only taxes. I am disabled, 72 years of age, and live alone. It is vital for me to do zoom with my medical team especially during Covid-19. T-Mobile promising me to process my discount and yet not doing it caused me to miss appointments and lost zoom connection with family and friends. My world narrowed and depression set in. It is my position that via the letter from Byron *****, I was discriminated against; and via the representatives, I was led to believe that the EBB was being processed. I was being taken advantage of as I was charged for two lines even though I only had one.

I am seeking financial retribution for the discrimination and the stress and aggravation that I experienced.
The debt was canceled/refunded after I reported this to the BBB and the FCC. $20,000 for the emotional harm that lead to stress and physical pain that I suffered.

Submitted by: Anonymous T-Mobile customer in Raleigh | Read more T-Mobile complaints


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