What American Home Shield did:
In January of 2021, our water heater failed. We filed a request for service with AHS. We were told we would have to wait an additional week for the water heater to be replaced or we could do the repair and opt for a “cash out” option, which we did. The repair cost $2332.89. AHS indicated we would received roughly $530. While I did not agree with their estimation, I wanted to be done. As of today, July 26th we still have not received the cash out, despite calling AHS more than 10 times and having been told the “check is in the mail”, “accounting is sending the check today”.
Submitted by: Anonymous American Home Shield customer in Rancho Cucamonga | Read more American Home Shield complaints
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