AT&T Claim for Compensation

AT&T Claim for Compensation

What AT&T did:
I had an account with at&t for years. When I divorced I set up my account for internet and cable. Had it automatic draft for payment. This was done on 7/31/2019. Changes started being made according to at&t on my account as early as September of 2019. I have requested these records over and over again. Still have never received them. Others agents says they can’t send them with out a subpoena. My bill changed from 90 to 141. My address was changed not once but twice to my ex sister-in-law house. My automatic draft was stopped. I found all this out in September of 2020 when I received a call from at&t that my service was being cut off due to non payment. I updated all my information at this time with at&t. With in a month my address was changed back to my sister-in-law house. Spent hours in the phone trying to fix the problem. Was assured constantly that no one had access to my account but me. Finally gave up and went else where. Got my final bill of 876. Claiming I canceled a contract early. I had been with them for years no contract should have been in place.
Now my ex wife is being hit with the bill I have refused to pay and she is wanted to sue me if I don’t pay the bill after spending more time talking with the agents at at&t I found out the account had been turned over to a collection agency. I filed a formal complaint as I was told yo do by an at&t agent so they could work with me. They wouldn’t budge claiming all charges were correct. So 15 phone calls. Most an hour long. 1call over 3 hours long. They finally have my address and email info corrected and have turned me over to another collection agency and my credit and apparently my ex wife’s credit is being affected. Can you help?
Thank you so much for your time.

I would like the debt cleared and paid for the hours of work. They should not have given access to my account to my ex wife. I was the paying customer and was not protected in anyway in this matter.

Submitted by: Anonymous AT&T customer in Burleson | Read more AT&T complaints

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