What Coinbase did:
My account got hacked all my crypto was taken and 1 bank account was drained. I wasn’t able to saign in because the hack changed my account phone number and I don’t know that number so I couldn’t do the 2 step verify. My emails weren’t coming through so I believe that too was hacked. Suppers was not available itit was a bot on the chat so iq sent several messages to support in a panic because all my I nvestments and bank account was gone. Because u had 2 bank accounts connected to my coinbase I tried to call the numbers for support but without having the phone number (because mine was changed by hacker) rhe phone was in a constant loop never going to any person who could help. Then by chance one time when I was trying to call and get a live person when it needed the phone number on the account i pushed 0 then # AND IT WORKED AND PUT ME THROUGH! I got a live person and I explained what was going on and thought my account was going to be either flagged , frozen, or closed so nothing else could get taken from itafyer three hours of being on the phone. Well next day I see my other bank account emptied! They did not freeze my account and the hacker cleaned out my other bank account and now I have nothing left! Almost $1300 in crypto $200 from first bank and almost $1200 from secondarily. It is 2 days later and nobody has reached out to me on phone or email. I still cannot get into my account yet the hacker has no problem at all and I told them to lock it down and they never have! I am penniless because of this and no income so it is cause so much undo stress it’s affecting my health and this is just in three days. They have no support for these situations and they had this happen to over 6000 customers last March through August 2021 so I feel they are more so negligent since they did nothing to fixthis problem and it cause me so much harm.This began on Sunday January 16, 2022 and is still currently happening with no help from the coinbase company at all they let the hacker clean out my accounts when they did nothing to stop them in my account!
I want compensated for have all of my money taken and both my accounts drained and then not having any support help that could help me before they actually was able to clean me out. Had they did their duty to protect my account they would not have cleaned me out! I have no money now no job due to disabled and no income waiting on social security hearing so this has cause me great damage and I want them to compensate me for this!
Submitted by: Anonymous Coinbase customer in Albany | Read more Coinbase complaints
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