ConsumerPriorityService Product Wasn’t What I Was Promised

ConsumerPriorityService Product Wasn’t What I Was Promised

What ConsumerPriorityService did:
Paid for a warranty on a $2400 SAMSUNG RS25J500D5R Refrigerator. The item was brought from LUTHER APPLIANCE & FURNITURE SALES, INC. – 82340 – Warranty Information with Consumer Priority Service. Warranty # 7754747
Covered Product: RS25J500D5R
Coverage Length: 5 Years
Coverage Description: Major Appliance
Maximum Coverage: $1,500.00
Deductible: $0.00

First claim

10/15/2019 10:48:28 AM Status: CLOSED
10/15/2019 10:48:28 AM Email sent: Claim # 1540052 – Update
10/15/2019 9:36:29 AM Status: PENDING INVOICE SUBMISSION
10/14/2019 10:47:55 PM Status: PENDING INVOICE APPROVAL
10/14/2019 10:47:54 PM Email sent: Claim # 1540052 – We Received Your Claim Request!


While moving the refrigerator I accidentally broke the ice maker and dented up the door while moving. Also, the refrigerator is making a loud rattling noise while the door is closed. When the door is opened it will stop. It sounds like its the compressor.

Not approved

Second claim-

1/20/2022 4:02:38 PM Email sent: Claim # 1650869 – Update
12/17/2021 5:20:51 PM Email sent: Claim # 1650869 – Update
12/17/2021 5:20:47 PM Status: CLOSED
12/17/2021 5:20:11 PM Status: ESTIMATE APPROVED
12/10/2021 4:00:35 AM Status: CLOSED


The unit will not cool, the panel won’t respond and it makes a strange noise.

The claim was approved by warranty company. Then the tech from other company submitted pictures and they overturned the claim for small cosmetic dents. After saying the claim was to not replace door so they needed to fix it because they already approved it. I’m sure this is a common practice of the campany

What would you like the company to do to fix the problem?

A refund of warranty plus interest. Also compensation for loss of use and fraudulent practices. Have pictures and paperwork. They also states they record calls and they refuse to give full report.

How would you rate your experience with ConsumerPriorityService?
⭐️ (1/5 stars)

Submitted by: Anonymous in Arkansas | Read more ConsumerPriorityService complaints

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