What Citibank did:
MY NAME IS JESSICA *****. I AM A VICTIM OF FRAUD AS MY CITIBANK CHECKING ACCOUNT WAS COMPROMISED IN AUGUST 2021 BY SOMEONE PRETENDING TO BE “CASH CENTRAL LOANS SERVICE”.
THEY CONTACTED ME VIA EMAIL OFFERING TO PROVIDE ME WITH A SMALL LOAN WHILE I WAS WAITING ON A PPP LOAN TO COME THROUGH.
THEY ASKED FOR MY BANK ACCOUNT INFO AND SAID THEY WOULD DIRECT DEPOSIT $3000.00 INTO MY BANK . WHEN MY PPP LOAN CAME IN I COULD PAY IT BACK
I WAS RELUCTANT AT FIRST BUT I RESEARCHED CASH CENTRAL, SAW THEY WERE REPUTABE ONLINE, PLUS, THESE PEOPLE KNEW I WAS WAITING ON THE PPP. SO IT SEEMED LIGITIMATE TO ME.
I WAS TOLD THE DEPOSIT WOULD BE THE SAME DAY, AUGUST 17 2021 .
I WAS LEAVING TOWN SO I STOPPED AT THE ATM ON MY WAY OUT WAS ABLE TO WITHDRAW FUNDS SO I ASSUMED THE LOAN HAD BEEN FUNDED.WITHIN THE NEXT 24 HOURS THEY DEPOSITED 3 FRAUDUANT CHECKS INTO MY BANK ACCOUNT AND ZELLED THEMSELVES THE CASH .
I DID NOT KNOW THIS WAS GOING ON.
THE FOLLOWING DAY WHILE I WAS IN ARIZONA, I ATTEMPTED TO CHECK MY ACCOUNT AND WAS NOT ABLE TO GAIN ACCESS . I CONTACTED CITIBANK . THEY NOTICED STRANGE ACTIVITY SO THEY PUT A FREEZE ON MY ACCOUNT
THE CSR ASKED ME ABOUT THE DEPOSITS AND ZELLE TRANSFERS AND I TOLD HIM THEY WERE NOT DONE BY ME. I EXPLAINED THE SITUATION AND WE CLOSED THE ACCOUNT IMMEDIATELY!! HE TOOK A RECOREDED STATEMENT FROM ME.
AT THIS TIME HE INFORMED ME THE INVESTIGATION WOULD TAKE 45 DAYS AND NOT TO OPEN AN ACCOUNT ANYWHERE UNTIL THE INVESTIGTION IS COMPLETE.
DUE TO THE FACT THIS HAS BEEN GOING ON SINCE AUGUST 2021 AND IS NOW JAN 2022 THERE ARE LOTS OF DETAILS AND HAPPENINGS SO I WILL GET TO THE REASON FOR THIS COMPLAINT.
I WAS TOLD THE INVESTIGATION HAD BEEN COMPLETE .
I WAS TOLD I CAN OPEN AN ACCO0UNT.
I WAS EVEN TOLD THEY FOUND THE PERSON RESPONSIBLE NAMED ERIC ***** FROM OHIO.
I WAS TOLD I OWED THEM MONEY FOR MY ACCOUNT BEING OVERDRAWN WHEN THESE PEOPLE COMMITTED FRAUD TO MY ACCOUNT.
I ATTEMPTED ON NUMEROUS OCCASIONS TO PAY THEM BACK AND NO ONE AT CITIBANK WAS ABLE TO TAKE THE PAYMENT ? ON THE PHONE OR IN PERSON AT THE BRANCHES
I WAS TOLD I WAS IN GOOD STANDING WITH CITIBANK AND CAN OPEN ANOTHER ACCOUNT.
I EXPLAINED TO EVERY PERSON I TALKED TO THAT I HAVE A FEDERAL GRANT WAITING TO BE DEPOSITED INTO A BANK ACCOUNT THEREFOR, THIS NEEDS TO BE DEALT WITH ASAP.
IN DEC 2021 I WENT TO THE CITIBANK BRANCH, AS INSTRUCTED ,TO OPEN A NEW ACCOUNT. I WAS NOT ABLE TO BECAUSE SOMEONE HAD REPORTED ME TO CHEXSYTEMS . COME TO FIND OUT IT WAS CITIBANK! AND THEY ALSO REPORTED ME AS ” THE THIEF”!! THE ONE WHO COMMITTED THE CRIME OF CHECKING ACCOUNT FRAUD!!
CITIBANK SENT ME A LETTER THIS WEEK STATING THIS IS THEIR FINAL DECISION AND THEY WILL NO LONGER REPLY TO ME OR MY MESSAGES.
ITS BEEN 5 MONTHS I HAVE NOT BEEN ABLE TO GET MY BUSINESS BACK UP AND RUNNING DUE TO THE FACT I HAVE NOT BEEN ABLE TO OPEN A BANK ACCOUNT TO ALLOW THE FEDERAL FUNDS I WAS GRANTED TO BE FUNDFED! THEREFOR I HAVE NOT BEEN ABLE TO WORK SINCE THE PANDEMIC !
I LOST MY CAR ,I LOST MY BUSINESS AND ONLY SOURCE OF INCOME, I AM ON THE VERGE OF LOSING MY HOME AND MY PHONE WILL BE SHUT OFF AGAIN NEXT WEEK!
IF I LOSE THIS GRANT THAT I WORKED SO HARD FOR, I WILL HOLD CITIBANK COMPLETLY AND ENTIRELY 100% RESPONSIBLE FOR NOT ONLY THE $15,000.000 GRANT, BUT THE INCOME/BUSINESS LOST FOR THE LAST 3 MONTHS, THE PAYDAY LOANS AS WELL AS ANY INTREST THEY GAVE INCURRED SINCE I WAS UNABLE TO PAY THEM BACK AS AGREED, WHATEVER IT COSTS TO RECOVER MY VEHICLE AND ANY AND ALL OTHER DAMAGES THE LAW WILL PROVIDE !!
What would you like the company to do to fix the problem?
I would like Someone at Citibank to actually:
1) REVIEW what happened,
2) PROPERLY investigate and address the situation,
3) IMMEDIATELY remove their FALSE report of my voluntary fraudulent actions to commit Checking account fraud
4) Investigate and PRESS ALL LEGAL CHARGES against the person/people who DID in fact commit fraud in my account!!
5)`Allow me to open a bank account with ANY AND ALL banks EXCEPT CITIBANK (as I will never do business with them again and I feel legal action should be taken against them for their incompetent and lack there of business practice ) So I may accept the Federal Grant that has been waiting for months!!!
6) all of this needs to be done within (3) BUSINESS DAYS as this has been going on WAY TOO LONG!!!!
7) I WILL BE EXPECTING $15,000.00 plus the Business interruption and all additional fees i am charged as stated IN my statement above IF I lose the Federal Grant due to Citibank’s lag and incompetence !!
How would you rate your experience with Citibank?
⭐️ (1/5 stars)
Submitted by: Anonymous in California | Read more Citibank complaints
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