Verizon Wireless Claim for Compensation

Verizon Wireless Claim for Compensation

What Verizon Wireless did:
I was in an abusive relationship 11/2020 I went into Verizon bc my ex kept turning my phone off and I went in and got my own contract the lady that serviced me could see I was distraught and crying from the abuse I had endured. She told me the cheapest galaxy phone was s20 fe 5g I never heard of the fan edition so I wasn’t expecting her to sell my the most expensive galaxy in my time of need and desperation another sales lady had a distasteful look on her face at her fellow coworker for doing that to me as I layered learned my galaxy is $900 an expensive phone I wouldn’t have ever gotten I put my trust into the sales lady thinking she would understand my needs and why. I was told my plan would cost $65 a month and $30 for the phone payment. I pay $437 every month I have tried to add lines to have a family plan to make it cheaper yet I still pay an outrageous amount for my bill I have talked to Verizon e every month trying to bring my phone bill down as I’m unemployed and taking care of 2 children doing virtual learning. I added a pixel 4a in March selected free when you add a line I’m also charged for that phone I have brought this up many times and my phone bill hasn’t changed just seem to get more expensive altho our phone and lines are all we have on my phone we don’t purchase anything on Google through our lines I had to add a 3rd line for my 14 yr old son supposed to be the child package for 35 month it definitely isn’t I pay $65 I have been charged outrageous amount of fees monthly for instance .14 for the county I live in and state taxes I again asked for family plan and the lady couldn’t switch it bc my payment was one day late. I have been with Verizon for 8 yrs and I wish I could find a mobile phone provider that would buy out my contract.

For my phones to be paid off like I’ve been doing so I can switch to another carrier. I have paid $36 a month since November and still have $700 to go to pay off my galaxy. I was taken advantage of and I want Verizon to make it right

Submitted by: Anonymous Verizon Wireless customer in Heflin | Read more Verizon Wireless complaints

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