What Lyft did:
Customers are able to schedule a trip in advance which we will accept in the app this is probably the fifth time this has happened where the customer schedules a long trip in this case it been from San Angelo Texas to Abilene Texas about $11,520 so I did not drive the night before so I’d be fresh and it’d be safe I get to the customer’s pickup location and the customer contacts me and says that they tried canceling it and their insurance who is paying for the trip contacted Lyft to cancel the trip well I have to sit there and wait another 15 minutes to cancel the trip without taking a hit on my metrics which is a whole nother story and so then I cancel saying customer did not show the compensation is $5 for what turns out to be about 20 hours I would have worked at about 10 hours at night and so I miss out on all that this happens over and over and over again I have politely asked left if we can contact that customer said customers the night before to verify that the trip is still going to happen they say it’s not possible
What would you like the company to do to fix the problem?
they need to fix the issue which is a simple fix simply allow us to contact these riders the night before to verify that indeed they are still going to want the trip
How would you rate your experience with Lyft?
⭐️ (1/5 stars)
Submitted by: Anonymous in Texas | Read more Lyft complaints
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