What Airbnb did:
Violated guest refund policy that clearly states that they will refund the total fees if a travel issue has been reported within 24 hours. We reported trash in the garage upon arrival, blood stains on the bed sheets, the window blinds were broken, PG&E turned off on us because they were stealing from them for over a year, property manager acted in an unprofessional manner, non responsive host after the fact, cheap toxic pots that spread though the house, host making a false claim saying that had footage of us staying at the property to avoid refund, dishwater rack misaligned, heater didn’t have a filter, and putting our children and one of our guest with a heart condition at risk. Air Bnb didn’t communicate in a timely manner leaving me to stress so much emotionally. I emailed the CEO and still no response. The support ambassador caught contradicting herself by asking for documents 24-48 hours and when it was provided, took it back and said it past 24 hours. All of this is documented. The only document that we could not provide was of the pots and they made that their main argument, but ignored all of the issues that we did report in a timely manner.
Submitted by: Anonymous Airbnb customer in San Francisco | Read more Airbnb complaints
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