What Frontier Airlines did:
I was flying with my minor child from
Miami to Denver and approached the front gate attendants about pre boarding due to a back injury that made it hard for me to stand. They acknowledged my right to preboard and explained their process. They called for pre boarders. I was behind a woman in a wheelchair with six other kids the same age as my child. While that party was allowed to board I was forced to board alone and my child separated from me. My choice was stand in back pain and possibly fall over or board alone and wait for my child to join me. I boarded and as my child attempted to follow me the gate agent threatened my child he would be arrested if he followed me. This is outrageous.
What would you like the company to do to fix the problem?
Submitted by: Anonymous in Florida | Read more Frontier Airlines complaints
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