Vivint Complaint

Vivint Complaint

What Vivint did:
We had a vivint sales rep going around our neighborhood selling vivint home security after a recent crime that had happened in our neighborhood. The sales rep was very salesman like, and sold us on the product after saying we can give it a 2 week trial run. We are on our second week trying to cancel the service because we have had nothing but problems with the system and we want the system removed and our refund. So we call the customer service line and long story short the sales rep said he had only offered us a 1 week trial. If we decide to cancel outside the trial period we have to pay all costs for the equipment upfront.

What would you like the company to do to fix the problem?

Submitted by: Anonymous in South Dakota | Read more Vivint complaints

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