What Airbnb did:
I had book an Airbnb for 2 nights and hostes cancelled and didn’t cancel properly so when I showed up they weren’t able to accommodate me. They had promised me a full refund and credits for that stay which I received the refund no credits. Then they promised me a full paid stay at Las Vegas which is where I was going to stay for the weekend with 6 others. They never got back to me called them about 10 times all they said was they were going to send a message to the one taking my case. After 10:30pm I called and a lady told me the case manager who was taking my shift was off duty and no one has touched it. Then told me I had ti figure out where I was going ti stay because they could t do anything on there end. Ended up paying over 1000 dollars in a hotel and an Airbnb for 2 nights never got a refund after they said they would give me back a full refund .
Submitted by: Anonymous Airbnb customer in Visalia | Read more Airbnb complaints
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