What Airbnb did:
We booked a condo for 4 nights( May 22nd May 25th) stay at Estes park Colorado. The condo is hosted by skyrun and the booking was made using Airbnb. Due to snow storm in Denver Colorado most of the flights to Denver from Dallas are cancelled and it’s was really bad one with 12 to 18 inches of now at the location. We cancelled the flight( frontier airlines), Hotel ( hotels.com) and car rental(Priceline) on 20th May and every thing was 100% refunded keeping the storm conditions.I have a 2 years kid and it’s really a life threat if we try to reach in such storm. I have reached Airbnb and skyrun for the cancellation and refund they simple denied to provide any refund and with very poor response time of 45 + hours. I spend $1104.64 for the 4 nights stay there was no compensation provided.
Submitted by: Anonymous Airbnb customer in Farmers branch | Read more Airbnb complaints
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