What Airbnb did:
I feel that my wife and I were discriminated against based on the fact that our host accounts and stay accounts were deactivated and we were ignored on appeals because of my background. It’s near impossible to talk to someone about this situation. My wife’s background is clear and my history is over 20 years old. I haven’t gotten any new charges. I’ve completed all of my requirements (probation, restitution, and fines). My rights were restored in 2011. I’ve applied for a simple pardon and am waiting on that decision. Airbnb’s slogan says belong anywhere. Where can I belong? Where can my wife belong?
On March 27, 2022 Airbnb sent notice of permanent deactivation of my account based on a criminal match conducted by SafeDecision API product offered by Inflection Risk Solutions LLC. I tried to reach out to this company but was unsuccessful. They also notate that they don’t make decisions regarding Airbnb accounts. I submitted an appeal the same day and never heard back.
On May 10, 2022 having to do with my wife’s account, Yan ***** of Airbnb asked for photos of us that were not internet stock photos and a recent utility bill. I sent that within 48hrs and have not received a reply or activation.
I don’t believe that myself nor my wife deserve to be discriminated against by Airbnb based on my 20 year old history. People make mistakes and people change and I’ve proven that. I would like a review of our accounts and an explanation as to why my wife is being punished as well as $10,000 in damages for emotional distress and loss of business.
Submitted by: Anonymous Airbnb customer in Purcellville | Read more Airbnb complaints
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