What AT&T did:
my phone number was ported from my phone and was used to gain access to our bank accounts,
I realized what happened right away and called Cricket, but they were of NO HELP. When I finally got someone on the phone they reported someone my number stolen Cricket is the only who had access to My IMEI number and pin as soon as I left the store they had swipe my sim card.
When I question the same to Cricket customer care over the call, They say that the number was ported in the store yesterday but they have no no way of tracking what store it happened and which agent authorized it . This is an Inside Job and some one working at the cricket store did it . They where able hack into my email and since they swap my phone all my calls and text were being forwarded to a different cell they got into my Bank account was able to change all my information and was transferring money via Zelle, they also got into my PAypal made several transaction. meanwhile I still had no service
Again, I have read multiple reports of this happening to other cricket customers!
Phone calls to Customer Service went nowhere. they stull refuse to disconnect my service after all this they put a lock on a brand new phone I purchase. at this point I have tried calling customer servicer and they just hang up the calls .
Submitted by: Anonymous AT&T customer in Piscataway | Read more AT&T complaints
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