What AT&T did:
An amount for $644 has been placed on my credit for an IPhone. I have been dealing with this since last yr. I just keep getting passed from one dept to the next. On May 24, 2021 I got an Iphone from AT&T. I was told that I had X amount of days to return the phone if I did not want it. That’s what I did. The phone was returned to the store located in Mesquite, TX. I was issued a credit once I gave them the phone. A month later I rcvd a bill for $644. I went to AT&T they gave me an invoice showing that I had returned the phone and that it should be cleared. I continued to rcv bills. In August I spent almost a hr in the AT&T store trying to get this cleared and I was assured that it was resolved. Two months ago I rcvd a letter from a collection agency. Since receiving the letter I have been once again going back and forth trying to get this issue resolved. I just recently spent 1 hr and 50 mins on the phone transfered to 6 different ppl and got no help!
Submitted by: Anonymous AT&T customer in Balch Springs | Read more AT&T complaints
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