What Metro by T-Mobile did:
I called a total of 5 times over three hours to get my connection resolved. I had no phone service, I work from home I am a crisis counselor in need of my phone 24/7. I was repeatedly hung up on, dismissed, told that despite me being at risk for losing my job tomorrow because I only have one phone, that I’d have to wait 3-5 days for resolution. The last agent assured me after over 4 hours on the phone they’d compensate by crediting half of my bill and putting a claim in for a new phone at no cost. I got his ID number and the agent I spoke to at assurrant hung up on me I called back the next one hung up on me the last spent 45 minutes trying to resolve it but I didn’t have a pin despite having my high security password and wasted my time. Nothing was documented I have the agent ID who assured me they would pass the info along and explain that they almost got me fired and want me to pay my bill as of today for service I haven’t had since 5 PM EST. I spent over 5 hours and 9 phone calls to be lied to. My job is now at risk I have no landline Im a single mom living alone with my 5 hears old. I called starting at 1:33AM EST ended my several phone calls approximately 5 to metro and 3 or 4 to assurant at 4:30. I was promised half my bill credited I believe its normally 69 dollar and a new phone free of charge but assurant refused. I have the agent ID from Metro who promised me this, and the very last agent who refused me and hung up on me too.
The new phone they promised me
Submitted by: Anonymous Metro by T-Mobile customer in West Deptford | Read more Metro by T-Mobile complaints
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