What Verizon Wireless did:
On March 26 2022, I received receipt notifications in my email from Verizon Wireless. Some criminals went into a Verizon Wireless Company store and bought iphone 13’s, apple watches, and various digital product and service upgrades. This was done without my knowledge or approval. I immediately contacted Verizon fraud support and was able to get the Hardware purchases removed from my account. I had also told them I wanted my service restored to what I had currently purchased for years. My bill for that service was about $141.00 per month for 3 lines. It appears that my contracted service is no longer available and I was ‘grandfathered’ to keep my account as is. I have not been able to get my account restored to its status prior to March 26th. I have been on the phone several times each month since March trying to get my service restored as it was. Each time I spoke to someone whom had promised me that everything was restored to prior March 26th status, but that has not been the case. I am looking at over a $200.00 bill this month that I am going to contact Verizon and contest again.
I feel Verizon is not acting in good faith on several accounts.
1. I notified the Portland Police about the fraud activity and they wanted access to the store cameras and Verizon would NOT cooperate with the local police. (How do they expect to slow this type of activity if they do not try to prosecute???
2. They know for sure that is fraud/theft occurred but they still have not fixed my account. I do not accept being charged more money for a problem that was entirely caused by Verizon wireless’s poor security procedures when buying product or changing account details.
This fight with verizon is taking an enormous amount of time and from what I see from my June bill, I am no closer in getting ths resolved than I was in March.
I want my account restored to the billing amount due prior to March 26th.
Submitted by: Anonymous Verizon Wireless customer in Beaverton | Read more Verizon Wireless complaints
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