What Chime Bank did:
Chime has a policy that states you can send money to anyone even if they do not have a chime account.
They are engaging in predatory behavior by not reversing money sent erranousely due to poor record keeping on their behalf.
I sent $100 to a friend who does not have chime by using their phone number. Before sending the money, I checked 3x to be sure the number was correct.
After I hit send I checked with my friend to be sure they received a text, they did not.
I logged back in and saw it went to a person with a chime account that I do not know, I called and they removed the phone number from the chime account belonging to the other person. They even made me file a claim that was supposed to take ten days the made a decision within a day stating the phone number was correct and they would not be reversing the charge.
They neglect to have users update their contact information. And if they are unable to do so, should reverse their policy that you can send money to any person wether they are an account holder or not.
What would you like the company to do to fix the problem?
Submitted by: Anonymous in Florida | Read more Chime Bank complaints
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