What UberEats did:
I am the owner of a restaurant on Scottsdale, Arizona. We have been part of UberEats since 2018. From the time we joined UberEats until approximately September of 2021, the rate of fees taken by UberEats was approximately 30% of each order. In September of 2021, UberEats started offering tiered pricing plans for its restaurant partners. In April of 2022, inflation had risen and my restaurant became unable to support the 30% commission for UberEats. I called as the owner of both my restaurant, and a virtual restaurant started in December of 2020, and asked to be switched to a lower percentage plan, which I had done successfully with both GrubHub and DoorDash in the same month, April 2022. UberEats has refused to allow a switch. I have called multiple times, requesting a manager callback after the UberEats customer service representative has told me that changing my plan is not allowed. Calls have not been responded to. To me, this is a clear case of discrimination against existing customers in order for them to make more money. I was forced to turn off both my restaurants with UberEats as of the first week in April, 2022. This has cut off $700 per week of income for my restaurant, and if they had switched my plan as requested, that figure would be $850 per week.
What would you like the company to do to fix the problem?
Submitted by: Anonymous in Arizona | Read more UberEats complaints
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