DoorDash Complaint

DoorDash Complaint

What DoorDash did:
At the beginning of the month of August I went to start a Doordash session however, o noticed that ny top Dasher status that I thought I was supposed to have wasn’t working. I called support and got ahold of rep who, at first told me that I didn’t need the requirements to be considered a top dasher, and then after I said I was pretty positive I was there, the rep looked further and was able to see that I did in fact, meet the requirements. He told me that the issues was being sent to the escalation team and I would here from them within 24 hours. This was on August 3rd. I never got an email or any form of notification from the escalation team. I needed to work, and without top dasher when I’m able to work and how much I’m able to make is effected. I decided that, since I was planning to work Monday, that I would hope that the issues was solved and that it was simple and I could get back to work like normal. It wasn’t the case. I ended up having to use a chat future to get ahold of a rep who, at first they of me I did not meet the requirements and went on to tell me that I was wrong, imply that I was wrong that is. The chat got disconnected and then I got a call from support and was able to talk to the rep. At first she was adamant that I was not supposed to be a top dasher, after I got her to look further she also stated that I in fact, did meet the requirements and that she was going to contact the escalation team. She told me it would be 72 hours before they contacted me, and so I said no, that’s not going to work. I was already told that I would be contacted and wasn’t, so I asked to get to speak to a manager or supervisor. She said she would transfer me and then I got hung up on. This was on Monday August 8th. The next day, I went back to the chat and got with another guy who was very adamant that I did not meet the requirements. I told him that I had already been told by two other reps over the phone that I did meet the requirements. Eventually he said he was transferring me to a supervisor and after talking with him I was told I was going to get a call back from an actual manager within 24 hours. I then asked if I was guaranteed this call, as I haven’t been able to get communication previously that I was promised. He said yes, I was scheduled in to get a call and that I would be contacted shortly. I never got the call. I tried many times calling but got no answer. I got in another chat got to a point where I was told I would be talking to a manager shortly and then after 20 minutes of waiting the rep ended the chat.

What would you like the company to do to fix the problem?

Submitted by: Anonymous in Minnesota | Read more DoorDash complaints


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